Donna noticed an odd lump on her neck while applying sunscreen. Concerned, she immediately saw her doctor, who after examining her, ordered blood tests and an ultrasound. The first thing Donna did when she got home was log on to her health plan’s website to determine...
This is the second in a three-part series regarding why offering healthcare consumers high-touch advocacy and navigation support is critical for staying competitive. To read the first installment, click here. Despite the fact that providing first-rate customer service...
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