Improving Member Engagement Starts With Your Welcome Strategy

Improving Member Engagement Starts With Your Welcome Strategy

If you’re looking for just one customer-centric action you can take right now to make a difference for your health plan next year, consider focusing on your January welcome strategy. Plan your welcome call to establish contact A successful year starts the year before....
Is Your Health Plan on Track to Meet Year-End Goals?

Is Your Health Plan on Track to Meet Year-End Goals?

Three Customer-Centric Steps to Help You Meet Your Goals—From Member Satisfaction to HEDIS Measures As you roll into the second half of the year, it can be important to conduct a business review to see where you stand with your year-end objectives, from HEDIS and...