A consumer-directed approach to modern healthcare
7 Key Steps for Successful Member Onboarding and Relationship Cultivation
As the healthcare sector shifts toward a more consumer-directed marketplace with individuals wielding greater cost-sharing responsibility and decision-making power, it’s never been more important for health plans to establish a strong, enduring connection with plan members, and continue to develop the relationship year-round.
- Seven key steps for successfully onboarding your members and cultivating relationships with them throughout the plan year
- Strategies for optimizing member interactions; improving engagement and utilization; reducing risk and abrasion; and elevating satisfaction and loyalty
- Client success stories illustrating how Carenet put these steps into action to improve clinical and financial outcomes
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