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Survey Data Reveals Insights Into Patient Satisfaction for Nurse Advice Line Services
When operating at peak performance, a nurse advice line can have a substantial cost and experience impact for health plans and healthcare providers—from decreasing unnecessary ER and urgent care visits to improved utilization of healthcare benefits and resources. It’s...
How Are Healthcare Call Centers Different Than Traditional, Any-Industry Call Centers?
Customer service can make or break a business—and healthcare businesses are no different. From commercial health plans to nonprofit health systems to wellness programs, patients and members expect and deserve on-demand engagement. They want an experience similar to...
Next-Level Nurse Advice Line Delivers Member Satisfaction and 3:1 ROI
Customization can transform a health plan's nurse advice line from a check-the-box kind of hotline service into a personalized, telehealth care delivery solution that truly elevates member experience and reduces costs. Using data for heightened engagement...
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