We deliver individualized, multi-channel, influential interactions across high impact focus areas such as ER and admission avoidance, readmission reduction, health risk assessments, gaps in care and more.
Our expert and empathetic teams are able to support healthcare consumers in areas where clients are facing high costs, high risks, and issues with member and patient satisfaction – when they reach out to us, or we proactively reach out to them.
We engage resources inside and outside of our team to ensure they get consumers what they need. Coordinating with entities like providers and pharmacies to clear hurdles, find lower cost alternatives and set appointments. We arrange transportation, organize home health support and equipment, explain the benefits of exams and immunizations and more.
We handle welcome calls and plan reviews, physician and facility selection, wellness and incentive program enrollment (e.g. gym memberships, wellness reward programs), and more. We are also able to connect consumers to our Clinical Activation resources as required for clinical support.
We are making measurable impacts for our clients in areas such as:
- High risk/high cost members
- Potentially preventable admissions and readmissions
- Inappropriate visits to the ER or Urgent care
- Closing gaps in care for HEDIS, Star Ratings and MACRA
- Health Risk Assessment Support
- Medication adherence
- And more…
We work proactively with our clients to identify the areas where we can have the most impact to meet their unique needs.
We are able to execute one-touch contact outreach programs to handle high pain point areas such as gaps in care – and we also offer year-round, multi-touch, multi-channel programs as well where we receive interactions as well as outreach to identified groups of consumers who need our support.
Our 24x7x365 availability and our proven people, processes and technologies give us the ability to implement solutions quickly and flexibly for our clients. This is highly valued by our clients who are implementing pilot projects as well as long-term programs.