(Part 2 of 2 series) View Part 1
Healthcare has been slower than other verticals to adopt offshoring as a business solution. Governmental regulations, complexity and a unique customer journey all play a role. However, data security is perhaps the leading reason healthcare companies haven’t considered offshore services as part of a rightshoring solution.
At face value, PHI and HIPAA regulations may appear to preclude offshoring altogether. But Carenet Health’s offshore services are highly regulated, HITRUST certified and data secure. When employing Carenet’s offshore services, your organization’s data is fully protected at every stage. Here’s how we do it.
Data Storage
When you work with Carenet Health, your organization’s data stays in the U.S. All data accessed by Carenet Health resources is stored and processed in Carenet’s U.S.-based data centers.
Offshore team members access a virtual environment via their company computers. Once they log in, they connect to data centers in the U.S. and work with information stored there. Offshore team members cannot keep any data on their computers. Downloading or copying data to individual machines, external devices or local disks is blocked.
Additionally, communication between employee machines and data centers is fully encrypted, meaning that no third parties can monitor or “listen in” on these exchanges.
Certification
Carenet is a HITRUST certified company. We undergo regular reviews of our policies, procedures and data handling methods.
Our onboarding and employee training processes, security infrastructure networks, databases and IT department are all part of regular HITRUST recertification. Using outside vendors, we’re able to verify that we follow the best standards for running our company and securely protecting our infrastructure and data.
Compliance
We also conduct monthly phishing tests and scam identification training to ensure that our team members remain alert for scams and attacks and compliant with industry best practices.
When conducting business offshore, we follow the same federal and local laws that apply in-country and, when applicable, in-state. Any contractual or location-based regulations are honored, especially when they are specific to your company.
Risk Assessment
Carenet conducts regular risk assessments to identify vulnerabilities in corporate devices. When they’re found, we apply patches immediately. We use the same monitoring tools and procedures globally to spot malicious activity and potential data risks. Independent of the device’s physical location, if a risk is identified, our monitoring tools receive an immediate alert and both analyze and react to the threat.
Technical Controls
Team members outside of the U.S. adhere to the same code of conduct and utilize the same tools and resources as U.S.-based employees. Standardization of these procedures ensures that all Carenet computers, servers and networks follow the same technical controls, receive the same oversight and benefit from identical data security measures.
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Did you know?
Carenet’s offshore services provide identical data protections with no cost increase.
When you work with Carenet, you can rest easy knowing your data is safe and secure, whether you’re leveraging our onshore or offshore services.
Interested in learning more about how your healthcare organization can optimize costs, advance growth and power consumerism by leveraging Carenet’s rightshore capabilities? Download our free playbook, The Rightshoring Solution: A Playbook for Healthcare Companies. Or schedule a tour of Carenet Health’s top-notch offshore facilities today!
