RESOURCE CENTER
Welcome to the Carenet Health resource center.
Thought leadership, case studies and more.
What’s new
Lessons from the 2019 Mapping the Stars Engagement Workshop
Carenet Health recently sponsored and hosted a CMS Stars engagement planning workshop for a select number of Stars program leaders from Medicare Advantage plans around the nation. The “Mapping the Stars” workshop was held in San Antonio, where participants gathered to...
How Are Healthcare Call Centers Different Than Traditional, Any-Industry Call Centers?
Customer service can make or break a business—and healthcare businesses are no different. From commercial health plans to nonprofit health systems to wellness programs, patients and members expect and deserve on-demand engagement. They want an experience similar to...
Next-Level Nurse Advice Line Delivers Member Satisfaction and 3:1 ROI
Customization can transform a health plan's nurse advice line from a check-the-box kind of hotline service into a personalized, telehealth care delivery solution that truly elevates member experience and reduces costs. Using data for heightened engagement...
What’s trending
Medicare Advantage Engagement Achieves 38% Readmissions Reduction—and Boosts Star Rating
Providing the Medicare population with the right care in the right setting at the right time is increasingly a challenge. But failure to do so can have a significant impact on outcomes, Star ratings and incentive revenue. Also challenging is engaging with those...
Free Healthcare Engagement Audit Worksheet Download
As health plans focus more and more on healthcare engagement and coordinating every member touchpoint (whether inbound or outbound) into one holistic member experience, auditing your current engagement efforts becomes key. To improve coordination, you have to assess...
Destination Success: Mapping Your Health Plan Member Engagement Steps for Q4
At Carenet Health, we know the power of outstanding member engagement is critical to closing gaps in care, improving member satisfaction and outcomes, guiding them to the right care setting, boosting the bottom line and more. That’s why we’re developed a...
