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Thought leadership, case studies and more.
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Three Healthcare Engagement Elements Necessary to Deliver What the Modern Consumer Needs
Today’s consumers want healthcare organizations to provide the same anywhere, anytime interactive experiences they’ve become accustomed to in other areas of their lives. That means care delivered in a convenient location (which may be the grocery store down the street...
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Healthcare Engagement Trend Watch: Solving for Siloed Engagement Efforts
As the focus on health plan member experience intensifies, so does the understanding that the whole of member experience is made up of both inbound and outbound engagement touchpoints spread across different departments and teams in a plan’s organization. Beyond...
read moreSteve Harstad Joins Carenet Health as Chief Strategy Officer
SAN ANTONIO, Texas, July 8, 2019 – Carenet Health, a leading provider of healthcare engagement, clinical support, telehealth and advocacy solutions, is pleased to announce Steve Harstad has joined its leadership team as chief strategy officer (CSO). As CSO,...
read moreWhat’s trending
Three Healthcare Engagement Elements Necessary to Deliver What the Modern Consumer Needs
Today’s consumers want healthcare organizations to provide the same anywhere, anytime interactive experiences they’ve become accustomed to in other areas of their lives. That means care delivered in a convenient location (which may be the grocery store down the street...
read more
Healthcare Engagement Trend Watch: Solving for Siloed Engagement Efforts
As the focus on health plan member experience intensifies, so does the understanding that the whole of member experience is made up of both inbound and outbound engagement touchpoints spread across different departments and teams in a plan’s organization. Beyond...
read more
Innovative Patient Experience Lets Clinics Do What They Do Best
As fee-for-service payment models continue to transition to value-based ones and consumers demand more exceptional experiences from their providers, innovative patient engagement models will become even more critical. In our latest case study, we examine what happened...
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Two Things Medicare Advantage Plans Can Do Right Now to Tackle Social Determinants of Health
When we think of healthcare consumer engagement today, especially for Medicare populations, we typically think of ways to help close critical care gaps—reaching out with reminders, scheduling appointments, helping select providers and more. These are essential...
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Top 10 Nurse Advice Line Best Practices for Higher Performance
A comprehensive, results-driven nurse advice line (also called nurse triage service) can help health plans and other healthcare organizations overcome some of today’s toughest challenges. Rather than treating a nurse advice line as a box you have to check, turn the...
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A Realistic 2019 Look at the Rise of Healthcare Consumerism in the United States
Healthcare consumerism is not on the way. It's already here. Today’s healthcare consumers are beginning to exert their power by expecting convenient, high-quality and personalized care experiences delivered on their terms. After all, that’s what they get in nearly...
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