SUCCESSFUL MEDICARE ENGAGEMENT
Going beyond single touchpoints to building meaningful relationships.
Serving the Medicare population requires a distinct engagement approach. At Carenet Health, we’ve spent 30 years perfecting it.
From annual Star ratings to lasting member loyalty, the value of relationship-based engagement can’t be overstated.
Member satisfaction, closing gaps in care, consumer experience management … these are all elements that are only growing in importance for managed Medicare and Medicare Advantage plans. The solution? Not just member engagement, but a strategic and multi-faceted approach to member engagement.
Working together, we can help your plan:
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Empower members
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Elevate member retention and loyalty
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Address social determinants of health
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Drive appropriate resource use (ED avoidance)
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Limit avoidable readmissions
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Keep ongoing tabs on member satisfaction
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Ensure routine patient-physician interaction
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Identify and engage with high-cost, high-need members with chronic and under-treated conditions
- Ensure routine patient-physician interaction and relationship-building by overcoming barriers to care
Our proven Medicare member engagement approach builds the kind of trust that improves satisfaction, outcomes, costs and lives.
6.2 million Medicare lives supported, across all 50 states
%
Medicare member activation rate, recent four-program average
%
average Medicare member satisfaction score
What does your Medicare plan need?
In addition to appointment and transportation scheduling and other outreach services, our specially trained team of professionals can help your members with clinical support needs, such as medication reviews and chronic care management.
Our telehealth solutions include a proven Nurse Advice Line and Virtual Clinic and can include behavioral health support.
We have dedicated teams to help you with a variety of Stars improvement initiatives. And our experts can also design an advocacy and navigation solution for your specific population needs.
Reach out to us to get started with a customized plan. And be sure to check out our CMS Stars Medicare Advantage Engagement Resource Hub.
Using Member Advocacy to Plug Costly Leakage in Medicare Advantage Networks
In a market where quality measures and patient satisfaction are critical, many Medicare Advantage plans form highly refined networks. After all, a smaller network of providers is both easier to manage and easier to influence to improve the overall member care...
Stars Engagement Planning Toolkit for Medicare Advantage Plans
Download our complimentary Stars member engagement toolkit—with step-by-step considerations and road-mapping templates.If improvement in your Centers for Medicare & Medicaid Services (CMS) Star ratings is on your Medicare Advantage plan’s radar, you’re likely...
Telehealth: How to Get It Right for the Medicare Population
If there’s one population that could really reap the benefits of telehealth, it’s seniors. Not having to travel to a doctor’s office, avoiding unnecessary exposure to COVID-19 and other viruses, saving money with lower-cost virtual care, and being able to get 24/7/365...
If you need a partner who knows how to engage seniors, we’re here.
