SUCCESSFUL MEDICARE ENGAGEMENT

Going beyond single touchpoints to building meaningful relationships.

Serving the Medicare population requires a distinct engagement approach. At Carenet Health, we’ve spent 30 years perfecting it.

From annual Star ratings to lasting member loyalty, the value of relationship-based engagement can’t be overstated.

Member satisfaction, closing gaps in care, consumer experience management … these are all elements that are only growing in importance for managed Medicare and Medicare Advantage plans. The solution? Not just member engagement, but a strategic and multi-faceted approach to member engagement.

Working together, we can help your plan:

  • Empower members

  • Elevate member retention and loyalty

  • More easily engage with high-cost, high-need members

  • Address social determinants of health

  • Drive appropriate resource use (ER avoidance)

  • Limit avoidable readmissions

  • Boost medication and treatment adherence

  • Keep ongoing tabs on member satisfaction

  • Increase health assessment completion rates

  • Ensure routine patient-physician interaction

  • Identify and engage with high-cost, high-need members with chronic and under-treated conditions

  • Ensure routine patient-physician interaction and relationship-building by overcoming barriers to care

Our proven Medicare member engagement approach builds the kind of trust that improves satisfaction, outcomes, costs and lives.

Medicare lives supported, across all 50 states

%

Medicare member activation rate, recent four-program average

%

average Medicare member satisfaction score

What does your Medicare plan need?

In addition to appointment and transportation scheduling and other outreach services, our specially trained team of professionals can help your members with clinical support needs, such as medication reviews and chronic care management.

Our telehealth solutions include a proven Nurse Advice Line and Virtual Clinic and can include behavioral health support.

We have dedicated teams to help you with a variety of Stars improvement initiatives. And our experts can also design an advocacy and navigation solution for your specific population needs.

Reach out to us to get started with a customized plan.

Telehealth: How to Get It Right for the Medicare Population

Telehealth: How to Get It Right for the Medicare Population

If there’s one population that could really reap the benefits of telehealth, it’s seniors. Not having to travel to a doctor’s office, avoiding unnecessary exposure to COVID-19 and other viruses, saving money with lower-cost virtual care, and being able to get 24/7/365...

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If you need a partner who knows how to engage seniors, we’re here.