Download our trend brief today to explore the connection between consumerism, telehealth and the quick-rising need for health advocacy in the age of COVID-19. Healthcare organizations—especially health plans—were already feeling pressure to improve customer...
The health and wellbeing impact of the novel coronavirus crisis is reaching beyond the enormous physical health toll. In fact, a concurrent crisis appears to be emerging: The effect of the pandemic on mental health. At Carenet Health, we dug into our telehealth...
At Carenet Health, 2019 has been a year of intense growth, opportunity and progress. Our incredible teams have worked long hours with remarkable determination to fuel our accomplishments. In the past 12 months, we’ve helped our clients achieve nearly $50 million in...
Healthcare engagement is changing—driven by new players, new models, new technology, new channels and new consumer expectations. Read our annual Healthcare Consumer Engagement Forecast to learn what our experts say are the top trends for 2020. See the predictions >...
Download our new Q/A brief for an expert’s take on CMS Stars—what’s changing, what hasn’t—and what health plans should prioritize in their Stars improvement planning. Medicare Advantage and stand-alone Part D plans are smart to keep tabs on changes to the Centers for...
Download our trend brief today to learn why health plans are responding to the nation’s behavioral health crisis with a new focus on crisis support. More than 25% of U.S. adults experience some type of behavioral or mental health disorder in a given year—and that...
As the focus on health plan member experience intensifies, so does the understanding that the whole of member experience is made up of both inbound and outbound engagement touchpoints spread across different departments and teams in a plan’s organization. Beyond...
Think about it: Nearly anyone with a smartphone (that’s 80 percent of Americans) can now access around-the-clock, on-demand, non-urgent virtual care. So why isn’t telehealth living up to its promise of ER and urgent care diversion, substantial cost-savings and better...
Think next year will bring more of the same for healthcare engagement? Think again. Consumer engagement and health plan member engagement are changing, and it’s important for the healthcare industry to reflect on the changes we’re experiencing and discuss those...
