WHAT WE DO

Healthcare engagement, clinical and telehealth solutions that deliver the results you need.

At Carenet Health, we’re 24/7 healthcare support center experts.

We help our healthcare clients deliver the kind of personalized and convenient experiences that consumers find outside of healthcare today—whether it’s a Virtual Clinic visit, a post-discharge follow-up, or a portal chat about urgent care availability or fitness program enrollment. These multi-channel interactions do more than influence behavior and boost satisfaction. They offer the critical, outcomes-based support that payers and providers need to succeed.

Guided by our proprietary Intelligent Engagement framework, we focus on four areas of healthcare consumer and clinical support services:

Consumer-centric before consumer-centric was even a search term.

At Carenet Health, we’re innovators, consultants and collaborators, and we’ve always designed our solutions around what healthcare consumers need, when they need it and how they need it. Any channel, any time of day. Our infrastructure and partnerships enable us to quickly co-create new solutions with you, especially when your evolving competitive threats demand a flexible and fast approach. And our exclusively healthcare-focused experience analytics and insights can help you pinpoint and optimize areas of friction in the Healthcare Service Journey.

BUILT FOR TODAY’S HEALTHCARE MARKETPLACE

We’re confident we can help you, and here’s why.

We deliver a unique combination of talent, technology and scalability. And it’s all supported by three decades of engagement experience from outside (and inside) of healthcare.

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Clinical capital

30+ years of clinical experience with more than 330 RNs and other licensed healthcare professionals nationwide

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Operational excellence

Best practices enable an unprecedented ability to influence consumers to make healthier decisions

Technology-enabled

CRM technology enables an intelligent and actionable view of the member and their family

Connect partners

A robust partner network that extends our capabilities and complements yours

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higher performance through service optimization
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of accreditation and regulatory requirements met in audits conducted by our clients
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multichannel interactions every day

Let’s talk about how we can help your organization today.

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