HEALTHCARE ADVOCACY AND NAVIGATION
Building the right health advocacy program begins with the right action plan—and the right partner.
Personal-level support, defined. Rich competitive advantage, established.
The perks of healthcare advocacy support are what today’s employers are asking for and what empowered consumers need to make the most informed healthcare decisions.
Carenet Health can serve as your expert guide as we work together to design a best-fit, high-touch service for your organization. We’ll help you define what your successful advocacy solution should include by mapping your member journey, defining data requirements and other demands, and assessing available resources—all to truly elevate your member experience.
The result will be a solution that’s exactly what your members need … and employers want.
Examples of programs that could be included in your custom solution:
- Welcome calls, HRAs and member onboarding
- Care options, scheduling, coordination and follow-up support
- Health coaching and education support
- Outreach for high-risk/high-cost members treatment and medication adherence
- Clinical and non-clinical decision support
- Real-time integration with telehealth resources
- Vendor integration with programs such as smoking cessation, dental/vision coverage, wellness rewards and weight management programs
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member loyalty index achieved for one large health plan
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first-contact resolution for a large health plan program
Selected Resources
Three E’s for Improved Member Experience and Loyalty
Health plans know that member experience is even more important in times of intense market competition. But how can an organization that’s already doing a good job with member services measurably improve these interactions—and increase customer loyalty when it’s...
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Why Payers and Providers Would Be Smart to Mimic Amazon
Insights from John Erwin, CEO Carenet Health In a recent journal article from Oliver Wyman Health, the authors state that healthcare payers and providers today don’t have to be Amazon. They just have to get people to like them. It’s a nice sentiment and one...
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Why Joining the Health Advocacy Movement Is Critical for Today’s Consumer Needs
Customer-centricity is infiltrating healthcare and it’s fundamentally changing the game for all players, from payers and providers to plan sponsors and policymakers. The sweeping shift toward consumer-driven, value-oriented healthcare, combined with escalating costs,...
read moreTogether, let’s bridge the gap between healthcare complexity and consumerism.
