HEALTHCARE ADVOCACY AND NAVIGATION
The right health advocacy program begins with the right partner.
Personal-level support, defined. Rich competitive advantage, established.
The perks of healthcare advocacy support are what today’s employers are asking for and what empowered consumers need to make the most informed healthcare decisions.
Carenet Health can serve as your expert guide as we work together to design a best-fit, high-touch service for your organization. We’ll help you define what your successful health plan advocacy solution should include by mapping your member journey, defining data requirements and other demands, and assessing available resources—all to truly elevate your member experience.
The result will be a solution that’s exactly what your members need … and employers want.
Examples of programs that could be included in your custom solution:
- Welcome calls, HRAs and member onboarding
- Care options, scheduling, coordination and follow-up support
- Health coaching and education support
- Outreach for high-risk/high-cost members treatment and medication adherence
- Clinical and non-clinical decision support
- Real-time integration with telehealth resources
- Vendor integration with programs such as smoking cessation, dental/vision coverage, wellness rewards and weight management programs
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member loyalty index achieved for one large health plan
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first-contact resolution for a large health plan program
Selected Resources
New Medicare Member Engagement Approach Elevates Loyalty and Delivers a $700 Million Gain
Read our engagement case study to learn how one Medicare Advantage plan took member satisfaction to new heights, beating past scores by 13% and achieving a substantial return on investment. In this Carenet Health case study, we highlight four factors that helped...
Advocacy Partner Comparison Guide: What to Ask Before Choosing a Vendor
Our latest guide (and worksheet) can help health plans like yours prepare to outsource member advocacy services. Download it below. Consumer health advocacy programs—also known as healthcare navigation assistance and concierge-level member support—are gaining...
Using Member Advocacy to Plug Costly Leakage in Medicare Advantage Networks
In a market where quality measures and patient satisfaction are critical, many Medicare Advantage plans form highly refined networks. After all, a smaller network of providers is both easier to manage and easier to influence to improve the overall member care...
Together, let’s bridge the gap between healthcare complexity and consumerism.
