Blog Posts, Case Studies, Employers, Healthcare Service Companies
Wellness, care management and other programs are only effective—both in terms of return on investment and results—if program enrollment increases. But that isn’t always easy. In fact, a report from the U.S. Chamber of Commerce noted that about 80 percent of the...
Blog Posts, Clinical support, New
Health plans need to lower ER costs, no matter what type of populations they serve—from Medicaid and Medicare to private, commercial plan members. Non-urgent ER visits cost the U.S. $4.4 billion annually, and ER costs, according to a new CDC report, have doubled in...
Blog Posts, New, Telehealth/Virtual Care
The U.S. healthcare industry is already experiencing virtual care’s initial promise for improving access to care and creating an on-demand healthcare experience. But we’ve only seen the tip of the iceberg when it comes to deepening the telehealth consumer experience...
Blog Posts, Case Studies, Clinical support, Popular, Providers
As fee-for-service payment models continue to transition to value-based ones and consumers demand more exceptional experiences from their providers, innovative patient engagement models will become even more critical. In our latest case study, we examine what happened...
Blog Posts, featured, Health plans
Offering on-demand telehealth to health plan members is a necessity in today’s marketplace. After all, it helps plans provide consumer-centric convenience and appropriate levels of non-urgent care, curb costs, decrease unnecessary ER and urgent care visits, boost...
Blog Posts, featured, Medicare Advantage, Nurse advice line, Popular
When we think of healthcare consumer engagement today, especially for Medicare populations, we typically think of ways to help close critical care gaps—reaching out with reminders, scheduling appointments, helping select providers and more. These are essential...
Blog Posts, featured, Telehealth/Virtual Care
Think about it: Nearly anyone with a smartphone (that’s 80 percent of Americans) can now access around-the-clock, on-demand, non-urgent virtual care. So why isn’t telehealth living up to its promise of ER and urgent care diversion, substantial cost-savings and better...
Advocacy and Navigation, Blog Posts, Case Studies, Health plans, New
Health plans know that member experience is even more important in times of intense market competition. But how can an organization that’s already doing a good job with member services measurably improve these interactions—and increase customer loyalty when it’s...
