Telehealth Will Soon Be as Ordinary as Online Banking
Although mainstream use of telehealth has been slower to develop than the industry predicted, it’s gaining traction. Soon, it’s not a stretch to say telehealth services for non-urgent care will be as normal to the modern healthcare consumer’s life as online banking....
Five Questions: Assess Your Readiness to Embrace Healthcare Engagement Innovation
New ideas in healthcare consumer engagement can offer health plans and health systems exciting ways to improve quality of care, increase member and patient satisfaction, and help control costs. From closing HEDIS gaps in care and gathering health risk assessment (HRA)...
CMS Stars Update: Significant Changes Coming in Measurement Year 2021
This Medicare Advantage Stars update was written by Rex Wallace, Principal, Rex Wallace Consulting, and provides an important overview of the impact of the 2021 Advance Notice (Part II) and 2021 Proposed Rule. On February 5, 2020 the Centers for Medicare &...
The Emerging Role of Health Plans in Behavioral Health Crisis Services
“It’s OK to not be OK.” That’s the message Olympic swimming champion Michael Phelps is on a mission to share while revealing his struggles with mental health issues. Other celebrities such as Prince Harry, singers Demi Lovato and Kendrick Lamar, and actress Emma Stone...
Optimized Member Engagement: One Health Plan’s Journey to Fewer Silos and Better Results
Download our case study to learn how one of the nation’s largest insurers increased engagement synchronicity and reduced inefficiencies. When a large and multi-faceted health insurer needed to move the needle on costs, satisfaction and outcomes, member outreach became...
Transformation Rate in Patient and Health Plan Member Engagement
To many in the healthcare industry, it’s been frustrating to witness the slow pace of change in how health systems, provider groups, insurers and others engage with their plan members and patients. Even as the transition to value-based care and changing payment models...
Medicaid Member Engagement Strategies That Work in Healthcare
Today’s Medicaid programs and managed care organizations (MCOs) need to improve costs at the same time as they improve quality and outcomes for this vulnerable population. Yet connecting with and encouraging members to take needed health-related next steps can be...