Carenet Health pulls back the curtain on what it takes to design a successful contact strategy—so you can see how your tactics compare. Targeted outreach by phone remains a critical part of any healthcare organization’s toolbox. And a robust healthcare engagement...
The 2020 year was an unprecedented and unpredictable one for everyone. At Carenet Health, we spent our time working closely with our clients and partners to meet new and escalating demands. Take a look at the at-a-glance 2020 Year in Review infographic to see how...
You’ve decided you need to craft a Request for Proposal (RFP) for a new member engagement program, but where do you start? Our interactive, at-a-glance checklist may be just what you need. Pinpointing the right questions to ask in your health plan member engagement...
Download our infographic for an at-a-glance look at how 24/7 telehealth can be a master key that opens the door to Medicare Advantage Stars improvement. The COVID-19 pandemic has fueled telehealth adoption, including in the Medicare population. In fact, at...
Browse more Stars-related content Download our infographic for Medicare Advantage and Part D plans for insight into key changes in the CMS Stars program. In our latest Stars-related resource, we’ve gathered an at-a-glance look at key changes to the CMS Stars...
An evolving and sustainable healthcare system requires improved consumer engagement, and that means new ideas are paramount. But as healthcare organizations embrace innovation, they often overlook an area ripe for exploration—the process of optimization. By working...
Each year, our clients and partners ask us what we think the next year will hold for healthcare consumer engagement. Will telehealth (and telehealth solution providers) finally deliver on the promise? How will digital health and artificial intelligence affect member...
Download the infographic on CMS Stars cut point analysis. In our 2020 infographic, we’ve gathered key cut point and member experience shifts that Medicare Advantage and Part D plans need to know about in the CMS Stars program, including: Which (and how many) Stars...
When operating at peak performance, a nurse advice line can have a substantial cost and experience impact for health plans and healthcare providers—from decreasing unnecessary ER and urgent care visits to improved utilization of healthcare benefits and resources. It’s...
