An Overlooked Strategy: How On-Demand Telehealth Can Unlock Better Star Ratings
Download our infographic for an at-a-glance look at how 24/7 telehealth can be a master key that opens the door to Medicare Advantage Stars improvement. The COVID-19 pandemic has fueled telehealth adoption, including in the Medicare population. In fact, at...
Infographic: 2021-23 Stars Changes and Impact Analysis
Download our new infographic for Medicare Advantage and Part D plans on key changes in the CMS Stars program. In our latest Stars-related resource, we’ve gathered an at-a-glance look at key changes to the CMS Stars program, including: • How COVID-19 is...
Infographic: A Look at Innovation Through Optimization in Action
An evolving and sustainable healthcare system requires improved consumer engagement, and that means new ideas are paramount. But as healthcare organizations embrace innovation, they often overlook an area ripe for exploration—the process of optimization. By working...
11 Bold Predictions for Healthcare Engagement—and Trends That Could Change Everything
Each year, our clients and partners ask us what we think the next year will hold for healthcare consumer engagement. Will telehealth (and telehealth solution providers) finally deliver on the promise? How will digital health and artificial intelligence affect member...
CMS Stars Cut Point Analysis: A Look at 2020 Shifts for Health Plans
Download the infographic on CMS Stars cut point analysis. In our 2020 infographic, we’ve gathered key cut point and member experience shifts that Medicare Advantage and Part D plans need to know about in the CMS Stars program, including: Which (and how many) Stars...
Survey Data Reveals Insights Into Patient Satisfaction for Nurse Advice Line Services
When operating at peak performance, a nurse advice line can have a substantial cost and experience impact for health plans and healthcare providers—from decreasing unnecessary ER and urgent care visits to improved utilization of healthcare benefits and resources. It’s...
A Realistic Look at the Rise of Healthcare Consumerism
Healthcare consumerism is not on the way. It’s already here. Today’s healthcare consumers are beginning to exert their power by expecting convenient, high-quality and personalized care experiences delivered on their terms. After all, that’s what they get in...