Five Market Forces Driving Innovative Delivery Models in Telehealth
Telehealth, or virtual care, holds the promise of being a powerful tool for improving on-demand care access, healthcare consumer satisfaction and clinical outcomes—all while reducing costs. And as consumerism in healthcare and cost pressures continue to grow,...
2019 Healthcare Consumer Engagement Forecast
Think next year will bringmore of the same forhealthcare engagement?Think again. Consumer engagement is changing, and it’s important for the healthcare industry to reflect on the changes we’re experiencing and discuss those we see on the horizon. At Carenet...
Why Joining the Health Advocacy Movement Is Critical for Today’s Consumer Needs
Customer-centricity is infiltrating healthcare and it’s fundamentally changing the game for all players, from payers and providers to plan sponsors and policymakers. The sweeping shift toward consumer-driven, value-oriented healthcare, combined with escalating costs,...
7 Key Steps for Successful Member Onboarding and Relationship Cultivation
A consumer-directed approach to modern healthcare As the healthcare sector shifts toward a more consumer-directed marketplace with individuals wielding greater cost-sharing responsibility and decision-making power, it’s never been more important for health plans to...
Beyond Engagement: Strategies for Persuasion and Influence
Increasing engagement has long been a focus in healthcare. The idea is that if people are more actively involved in their healthcare, better health outcomes will result along with reduced costs. As a result, payers and providers have optimistically sought strategies...
Close Care Gaps: Health Plan HEDIS Best Practice Guide
The continued shift toward a value-based healthcare system has placed an ever-increasing emphasis on improving quality measures, closing gaps in care (e.g., annual wellness exams, preventive health screenings), and more effectively supporting chronic condition...
Overcoming Barriers: The Faces of Medication Nonadherence
Medication nonadherence is one of the biggest issues in healthcare today. Nearly two-thirds of Americans do not take their medications as prescribed, costing the U.S. healthcare system an estimated $337 billion annually. Based on decades of in-depth clinical knowledge...