Advocacy Partner Comparison Guide: What to Ask Before Choosing a Vendor
Our latest guide (and worksheet) can help health plans like yours prepare to outsource member advocacy services. Download it below. Consumer health advocacy programs—also known as healthcare navigation assistance and concierge-level member support—are gaining...
Health Plan Member Engagement: What to Include in Your RFP
Not sure what to include in your health plan’s member engagement program RFP? Our guide can help. Healthcare engagement initiatives—from closing gaps in care to assessments and program enrollment—include many moving parts and require distinct partner...
Eight Ways Health Plans Can Transform Member Relationships in a COVID-19 World
Over the past several years, many commercial health plans had begun to focus more on becoming truly consumer-centric. The pandemic, however, exposed significant cracks in those foundational efforts. Consider just a few findings in a recent J.D. Power study: 48% of...
Top 10 Nurse Advice Line Best Practices for Higher Performance
A comprehensive, results-driven nurse advice line (also called nurse triage service or nurse advice hotline) can help health plans and other healthcare organizations overcome some of today’s toughest challenges. Rather than treating a nurse advice service as a box you...
What’s Next for Telehealth? Market Forces and Steps to Sustain Growth
The COVID-19 pandemic vaulted telehealth into the healthcare mainstream. But now that telehealth is an integral part of the care landscape, the healthcare industry can’t risk apathy. Moving forward, payers, providers and their partners will still need to guide...
Why Joining the Health Concierge Movement Is Critical for Today’s Consumer Needs
Customer-centricity is infiltrating healthcare and it’s fundamentally changing the game for all players, from payers and providers to plan sponsors and policymakers. The sweeping shift toward consumer-driven, value-oriented healthcare, combined with escalating costs,...
7 Key Steps for Successful Health Plan Member Onboarding
A consumer-directed approach to modern healthcare 7 Key Steps for Successful Health Plan Member Onboarding As the healthcare sector shifts toward a more consumer-directed marketplace with individuals wielding greater cost-sharing responsibility and decision-making...