Our latest guide (and worksheet) can help health plans like yours prepare to outsource member advocacy services. Download it below. Consumer health advocacy programs—also known as healthcare navigation assistance and concierge-level member support—are gaining...
Not sure what to include in your health plan’s member engagement program RFP? Our guide can help. Healthcare engagement initiatives—from closing gaps in care to assessments and program enrollment—include many moving parts and require distinct partner...
Over the past several years, many commercial health plans had begun to focus more on becoming truly consumer-centric. The pandemic, however, exposed significant cracks in those foundational efforts. Consider just a few findings in a recent J.D. Power study: 48% of...
A comprehensive, results-driven nurse advice line (also called nurse triage service or nurse advice hotline) can help health plans and other healthcare organizations overcome some of today’s toughest challenges. Rather than treating a nurse advice service as a box you...
The COVID-19 pandemic vaulted telehealth into the healthcare mainstream. But now that telehealth is an integral part of the care landscape, the healthcare industry can’t risk apathy. Moving forward, payers, providers and their partners will still need to guide...
Customer-centricity is infiltrating healthcare and it’s fundamentally changing the game for all players, from payers and providers to plan sponsors and policymakers. The sweeping shift toward consumer-driven, value-oriented healthcare, combined with escalating costs,...
A consumer-directed approach to modern healthcare 7 Key Steps for Successful Health Plan Member Onboarding As the healthcare sector shifts toward a more consumer-directed marketplace with individuals wielding greater cost-sharing responsibility and decision-making...
The continued shift toward a value-based healthcare system has placed an ever-increasing emphasis on improving quality measures, closing gaps in care (e.g., annual wellness exams, preventive health screenings), and more effectively supporting chronic condition...
Medication nonadherence is one of the biggest issues in healthcare today. Nearly two-thirds of Americans do not take their medications as prescribed, costing the U.S. healthcare system an estimated $337 billion annually. Based on decades of in-depth clinical knowledge...
