Meet the Carenet Health executive leadership team.

A seasoned consumer engagement executive, Mick collaborates with CEO John Erwin and the senior leadership team to advance the company’s mission of unlocking healthcare value through consumer empowerment and connection. Prior to Carenet, Mick enjoyed a successful 28-year tenure at West Corporation, where he served as president of numerous entities including West Business Solutions (WBS). In that role, he led 25,000+ team members across the globe. In 1990, he collaborated with John to launch West Outbound. Starting with a single client, they grew the business to exceed $200 million in revenue in 10 years.

As EVP, Operations, Troy provides the leadership necessary to ensure Carenet has the proper operational controls, procedures and people systems in place to grow the organization, deliver innovation and ensure financial strength. Troy has 28 years of domestic and international experience in consumer engagement operations across numerous industries, including healthcare, education, financial services, technology, retail and government. Before Carenet, Troy was the senior vice president of healthcare and shared services at STARTEK, Inc. He has also held leadership positions at organizations such as Amazon, Education Management, Inc., Sykes Enterprises and Gateway.

Steve Harstad joined Carenet Health’s leadership team as chief strategy officer (CSO) in July 2019. As EVP, Strategy, Steve manages and sets the direction for ensuring the Carenet organization continues to grow and expand strategically into new markets and areas of opportunity. A highly knowledgeable business transformation leader, Steve has more than 20 years of experience leading product and business development organizations across multiple industries, including healthcare, manufacturing and financial services. Before joining Carenet, Steve was vice president, employer market at WebMD Health Services and served in leadership positions at Redbrick Health, Optum and Deluxe Corporation.

A strategic financial architect and CPA with an analytical eye, Scott has played a significant role in Carenet’s outstanding growth since joining the company in 2008. In 2013, Scott received the Best CFO & Financial Executive Award from the San Antonio Business Journal. He began his career as a tax consultant with an internationally recognized accounting firm and has previously served as vice president, controller and treasurer for a multi-national aircraft manufacturer.

Vikie drives Carenet’s achievement of industry-renowned client partnerships, leads the company in unifying client initiatives across the organization and ensures the delivery of high-performing solutions. Vikie joined forces with CEO John Erwin at Carenet in 2005. In 2013, she was awarded the San Antonio Business Journal Women’s Leadership Award for Corporate Leadership. A seasoned executive, Vikie has nearly 25 years of experience developing and executing consumer engagement strategies. Prior to Carenet, she was client services vice president at West Corporation, where she managed many of the company’s key business relationships.

As EVP, People Services, Robin provides the leadership, management and vision necessary to ensure Carenet continues to grow as a people–first organization. This critically important role leads our organization’s commitment to world–class talent and human capital management. Robin joined Carenet in July 2020, bringing more than 30 years of experience managing human resources organizations across multiple industries, including energy, technology and professional services. Before Carenet, she was executive vice president of human resources and finance at MTVP Power Corporation, a high–tech clean energy company. Robin earned a bachelor’s degree in human resource management from Baker College in Flint, Michigan, and she holds numerous professional certifications.

As Chief Operating Officer, Christopher brings his 20+ years of consumer and client engagement expertise to Carenet Health, guiding all facets of service delivery and client operations. Prior to joining Carenet, he served as executive integration advisor for Sitel Group and chief security officer at Sykes Enterprises (acquired by Sitel Group). During his more than 20 years at Sykes, Christopher also directed high-performance teams in client management, operations and strategic planning in the U.S. and Asia. He is a graduate of the University of Texas at Austin and has served on prestigious advisory boards, including the Forbes Technology Council.