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Driven by his entrepreneurial spirit, John was part of the original investment team that acquired Carenet in 2004. He brought with him a vision of helping the healthcare industry deliver exceptional member and patient experiences that ultimately improve care, outcomes and costs. John is an innovator in the field of healthcare consumer influence and has grown Carenet Health to be a leading healthcare engagement, clinical, telehealth and advocacy solutions provider supporting 50 million consumers annually. He has received a number of national awards, including the EY Entrepreneur of the Year. His work in improving healthcare engagement includes partnering closely with the leadership of more than 100 of the nation’s premier health plans. Prior to Carenet, John created West Corporation Outbound in San Antonio, Texas. The company quickly became a market leader.
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A seasoned consumer engagement executive, Mick collaborates with CEO John Erwin and the senior leadership team to advance the company’s mission of unlocking healthcare value through consumer empowerment and connection. Prior to Carenet, Mick enjoyed a successful 28-year tenure at West Corporation, where he served as president of numerous entities including West Business Solutions (WBS). In that role, he led 25,000+ team members across the globe. In 1990, he collaborated with John to launch West Outbound. Starting with a single client, they grew the business to exceed $200 million in revenue in 10 years.
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As Chief Sales Officer, Jim provides the leadership, management and vision necessary to ensure Carenet Health continues to expand into new markets while maintaining its leadership position within its current markets. This critically important role enhances the organization’s commitment to breaking new ground in transforming the healthcare ecosystem. Jim is an executive sales and marketing leader with more than 25 years of success in helping large corporations achieve world-class business partnerships. Prior to joining Carenet, Jim was EVP of Business Development for Sykes Enterprises until after their acquisition by Sitel Group. Jim earned a Bachelor of in International Relations and Business from The University of New Mexico in Albuquerque.
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As Chief Operating Officer, Christopher brings his 20+ years of consumer and client engagement expertise to Carenet Health, guiding all facets of service delivery and client operations. Prior to joining Carenet, he served as executive integration advisor for Sitel Group and chief security officer at Sykes Enterprises (acquired by Sitel Group). During his more than 20 years at Sykes, Christopher also directed high-performance teams in client management, operations and strategic planning in the U.S. and Asia. He is a graduate of the University of Texas at Austin and has served on prestigious advisory boards, including the Forbes Technology Council.
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As EVP, People Services, Robin provides the leadership, management and vision necessary to ensure Carenet continues to grow as a people–first organization. This critically important role leads our organization’s commitment to world–class talent and human capital management. Robin joined Carenet in July 2020, bringing more than 30 years of experience managing human resources organizations across multiple industries, including energy, technology and professional services. Before Carenet, she was executive vice president of human resources and finance at MTVP Power Corporation, a high–tech clean energy company. Robin earned a bachelor’s degree in human resource management from Baker College in Flint, Michigan, and she holds numerous professional certifications.
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As EVP of Service Delivery at Carenet Health, Skip Hanson leads the operations, product, and client success teams that support the company’s communication solutions business. Skip is an experienced operational leader with over 30 years of experience leading teams across various business functions during start-up, high-growth, and mature company phases. He has deep experience in the BPO and technology sectors including executive leadership roles at Mosaic, West, and Anderson Consulting. Before joining Carenet, Skip was SVP of Strategic Alignment at Mosaic and prior to that was the President of West Interactive Services where he strategically repositioned the business from selling a "technology" to becoming a "customer experience" business.
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Steve Harstad joined Carenet Health’s leadership team as chief strategy officer (CSO) in July 2019. As EVP, Strategy, Steve manages and sets the direction for ensuring the Carenet organization continues to grow and expand strategically into new markets and areas of opportunity. A highly knowledgeable business transformation leader, Steve has more than 20 years of experience leading product and business development organizations across multiple industries, including healthcare, manufacturing and financial services. Before joining Carenet, Steve was vice president, employer market at WebMD Health Services and served in leadership positions at Redbrick Health, Optum and Deluxe Corporation.
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David joined Carenet Health in January 2022 as an experienced global IT executive in the healthcare, telecom and retail industries. As EVP-Technology, he is charged with ensuring that our organizational goals are well aligned with the kinds of progressive technology that drive continuously higher company and client performance. Prior to Carenet, he served as chief operating and chief technology officer at PhyzData Healthcare Solutions, and earlier as CIO at Acelity. He has also held several key positions at Inter-Tel and 3M – KCI. David is an Arizona State University graduate with a B.S. in applied mathematics, and he received his MBA from Regis University.
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As EVP-Sales, Brad leads our business development initiatives and teams. Before coming to Carenet, he spent more than 20 years in senior leadership roles at one of the world’s largest BPO companies (Sykes Enterprises). In his most recent roles there, he was responsible for business relationship development and strategic account management in the Technology and Cloud Services sectors, and earlier, for financial services sales and client relationship management for Sykes Americas and EMEA (Europe, Middle East and Africa). Other successes include co-founding an innovative consulting firm and SaaS company (Walkabout Collaborative). He’s a Lake Forest College alumnus.
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A strategic financial architect and CPA with an analytical eye, Scott has played a significant role in Carenet’s outstanding growth since joining the company in 2008. In 2013, Scott received the Best CFO & Financial Executive Award from the San Antonio Business Journal. He began his career as a tax consultant with an internationally recognized accounting firm and has previously served as vice president, controller and treasurer for a multi-national aircraft manufacturer.
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Vikie drives Carenet’s achievement of industry-renowned client partnerships, leads the company in unifying client initiatives across the organization and ensures the delivery of high-performing solutions. Vikie joined forces with CEO John Erwin at Carenet in 2005. In 2013, she was awarded the San Antonio Business Journal Women’s Leadership Award for Corporate Leadership. A seasoned executive, Vikie has nearly 25 years of experience developing and executing consumer engagement strategies. Prior to Carenet, she was client services vice president at West Corporation, where she managed many of the company’s key business relationships.
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In her role as EVP of Service Delivery at Carenet Health, Wendi Summers provides leadership for account management and service delivery, focusing on supporting Carenet’s rapid growth and continuous operational optimization. Wendi is an accomplished leader and problem-solver with 25+ years of experience in operations, organizational expansion and customer relationship management. Prior to joining in Carenet in 2022, she served as Vice President – Client Management and Development for Sitel Group, where she led high-performing teams and more than 5,000 customer service professionals at onshore, nearshore and offshore contact centers. Earlier at Sykes Enterprises, Incorporated (recently acquired by Sitel Group), Wendi held a range of key strategic positions, including Vice President – Global Account Operations, Senior Director – Global Account Operations, Client Services Director and Call Center Director.
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