HEALTHCARE CONSUMER ENGAGEMENT
We put the “action” in 50,000 consumer interactions every day.
Every experience. Every channel. Any time.
Engagement success requires equal parts personalization, technology and talent. At Carenet Health, we have the right combination to help you make each consumer and patient experience efficient, memorable and action-driving.
Need to close gaps in care? Increase health risk assessment completion rates? Improve medication adherence? Are you serving a specialty population like Medicaid or Medicare?
We’ll partner with you to deliver exactly what your organization needs—and our Intelligent Engagement™ model leads the way.
%
average health risk assessment completion rate
in cost-savings via one consumer cost education program
%
of screenings scheduled during one health plan’s HEDIS initiative
Healthcare consumer engagement solutions we offer:
- HEDIS improvement initiatives
- Welcome calls/member onboarding
- Health risk assessment (HRA) support
- STAR rating initiatives
- Medication adherence
- Pharmacy cost-savings
- Transition-of-care support
- Post-discharge follow-up
- Wellness program enrollment and utilization
- Care cost comparisons
- ER education and diversion
- Provider-payer engagement
- General consumer support/member services:
- Eligibility verification
- PCP selection
- Referrals
- Benefits and claims assistance
- In-network steerage
Engaging.
For the better.TM
Carenet engagement solutions are customized, tech-integrated and data-driven. But most importantly, they are designed to drive individual changes that ultimately lead to large-scale impacts on costs, outcomes and lives.
Selected Resources
Our Most Popular Healthcare Engagement Content This Year
The continued transition to value-based care has given the healthcare industry (and the experts at Carenet Healthcare Services) ample opportunities to focus on optimizing consumer and patient engagement strategies. From innovations in telehealth to advice on closing...
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2019 Healthcare Consumer Engagement Forecast
Think next year will bringmore of the same forhealthcare engagement?Think again. Consumer engagement is changing, and it’s important for the healthcare industry to reflect on the changes we’re experiencing and discuss those we see on the horizon. At Carenet...
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Engagement Case Study: Medicaid HEDIS Program Closes 8,200 Care Gaps
An HMO partnered with Carenet Health to elevate engagement, close care gaps and increase health-screening compliance among its Medicaid and Children’s Health Insurance Program (CHIP) members. By successfully contacting 40% (over 25,000 members) of the targeted...
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