HEALTHCARE CONSUMER ENGAGEMENT

We put the action in 70,000 consumer interactions every day.

Every experience. Every channel. Any time.

Healthcare engagement success requires equal parts personalization, technology and talent. At Carenet Health, we have the right combination to help you make each consumer and patient experience efficient, memorable and action-driving. 

Need to close gaps in care? Increase health risk assessment completion rates? Improve medication adherence? Are you serving a specialty population like Medicaid or Medicare?

We’ll partner with you to deliver exactly what your organization needs—and our Intelligent Engagement™ model leads the way.

%

average health risk assessment completion rate

in cost-savings via one consumer cost education program

%

of screenings scheduled during one health plan’s HEDIS initiative

Healthcare consumer engagement solutions we offer:

  • HEDIS improvement initiatives
  • Welcome calls/member onboarding
  • Health risk assessment (HRA) support
  • STAR rating initiatives
  • Medication adherence 
  • Pharmacy cost-savings
  • Transition-of-care support
  • Post-discharge follow-up
  • Wellness program enrollment and utilization
  • Care cost comparisons
  • ER education and diversion
  • Provider-payer engagement
  • General consumer support/member services:
    • Eligibility verification
    • PCP selection
    • Referrals
    • Benefits and claims assistance
    • In-network steerage

Engaging.
For the better.TM

Carenet engagement solutions are customized, tech-integrated and data-driven. But most importantly, they are designed to drive individual changes that ultimately lead to large-scale impacts on costs, outcomes and lives.

A family of four people are sitting in front of a tent looking at a map on their camping trip.

Selected Resources

How to Motivate the Medicare Population to Close Care Gaps

How to Motivate the Medicare Population to Close Care Gaps

Medicare members require a distinct healthcare engagement strategy. At Carenet Health, our approach is rooted in our team’s ability to form nurturing relationships with members. It also leverages our proprietary Intelligent Engagement framework—combining the power of...

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Free Healthcare Engagement Audit Worksheet Download

Free Healthcare Engagement Audit Worksheet Download

As health plans focus more and more on healthcare engagement and coordinating every member touchpoint (whether inbound or outbound) into one holistic member experience, auditing your current engagement efforts becomes key.  To improve coordination, you have to assess...

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Let’s tackle healthcare’s engagement challenges together.