HEALTHCARE CONSUMER ENGAGEMENT

We put the “action” in 50,000 consumer interactions every day.

Every experience. Every channel. Any time.

Engagement success requires equal parts personalization, technology and talent. At Carenet Health, we have the right combination to help you make each consumer and patient experience efficient, memorable and action-driving. 

Need to close gaps in care? Increase health risk assessment completion rates? Improve medication adherence? Are you serving a specialty population like Medicaid or Medicare?

We’ll partner with you to deliver exactly what your organization needs—and our Intelligent Engagement™ model leads the way.

%

average health risk assessment completion rate

in cost-savings via one consumer cost education program

%

of screenings scheduled during one health plan’s HEDIS initiative

Healthcare consumer engagement solutions we offer:

  • HEDIS improvement initiatives
  • Welcome calls/member onboarding
  • Health risk assessment (HRA) support
  • STAR rating initiatives
  • Medication adherence 
  • Pharmacy cost-savings
  • Transition-of-care support
  • Post-discharge follow-up
  • Wellness program enrollment and utilization
  • Care cost comparisons
  • ER education and diversion
  • Provider-payer engagement
  • General consumer support/member services:
    • Eligibility verification
    • PCP selection
    • Referrals
    • Benefits and claims assistance
    • In-network steerage

Engaging.
For the better.TM

Carenet engagement solutions are customized, tech-integrated and data-driven. But most importantly, they are designed to drive individual changes that ultimately lead to large-scale impacts on costs, outcomes and lives.

Selected Resources

Our Most Popular Healthcare Engagement Content This Year

The continued transition to value-based care has given the healthcare industry (and the experts at Carenet Healthcare Services) ample opportunities to focus on optimizing consumer and patient engagement strategies.  From innovations in telehealth to advice on closing...

read more

2019 Healthcare Consumer Engagement Forecast

Think next year will bringmore of the same forhealthcare engagement?Think again. Consumer engagement is changing, and it’s important for the healthcare industry to reflect on the changes we’re experiencing and discuss those we see on the horizon. At Carenet...

read more

Let’s tackle healthcare’s engagement challenges together.