HEALTHCARE CONSUMER ENGAGEMENT
We put the “action” in 50,000 consumer interactions every day.
Every experience. Every channel. Any time.
Engagement success requires equal parts personalization, technology and talent. At Carenet Health, we have the right combination to help you make each consumer and patient experience efficient, memorable and action-driving.
Need to close gaps in care? Increase health risk assessment completion rates? Improve medication adherence? Are you serving a specialty population like Medicaid or Medicare?
We’ll partner with you to deliver exactly what your organization needs—and our Intelligent Engagement™ model leads the way.
%
average health risk assessment completion rate
in cost-savings via one consumer cost education program
%
of screenings scheduled during one health plan’s HEDIS initiative
Healthcare consumer engagement solutions we offer:
- HEDIS improvement initiatives
- Welcome calls/member onboarding
- Health risk assessment (HRA) support
- STAR rating initiatives
- Medication adherence
- Pharmacy cost-savings
- Transition-of-care support
- Post-discharge follow-up
- Wellness program enrollment and utilization
- Care cost comparisons
- ER education and diversion
- Provider-payer engagement
- General consumer support/member services:
- Eligibility verification
- PCP selection
- Referrals
- Benefits and claims assistance
- In-network steerage
Engaging.
For the better.TM
Carenet engagement solutions are customized, tech-integrated and data-driven. But most importantly, they are designed to drive individual changes that ultimately lead to large-scale impacts on costs, outcomes and lives.
Selected Resources
Complimentary Healthcare Engagement Audit Worksheet Available
As health plans focus more and more on healthcare engagement and coordinating every member touchpoint (whether inbound or outbound) into one holistic member experience, auditing your current engagement efforts becomes key. To improve coordination, you have to assess...
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Forecast for Healthcare Consumer, Patient and Health Plan Member Engagement, 2019
Think next year will bring more of the same for healthcare engagement? Think again. Consumer engagement and health plan member engagement are changing, and it’s important for the healthcare industry to reflect on the changes we’re experiencing and discuss those...
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Engagement Case Study: Medicaid HEDIS Program Closes 8,200 Care Gaps
An HMO partnered with Carenet Health to elevate engagement, close care gaps and increase health-screening compliance among its Medicaid and Children’s Health Insurance Program (CHIP) members. By successfully contacting 40% (over 25,000 members) of the targeted...
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