HEALTHCARE CONSUMER ENGAGEMENT
We put the action in 70,000+ consumer interactions every day.
Every experience. Every channel. Any time.
Healthcare engagement success requires equal parts personalization, technology and talent. At Carenet Health, we have the right combination to help you make each consumer and patient experience efficient, memorable and action-driving.
Need to close gaps in care? Increase health risk assessment completion rates? Improve medication adherence? Are you serving a specialty population like Medicaid or Medicare?
We’ll partner with you to deliver exactly what your organization needs—and our Intelligent Engagement™ model leads the way.
%
average health risk assessment completion rate
in cost-savings via one consumer cost education program
%
of screenings scheduled during one health plan’s HEDIS initiative
Healthcare consumer engagement solutions we offer:
- HEDIS® improvement initiatives
- Welcome calls/member onboarding
- Health risk assessment (HRA) support
- STAR rating initiatives
- Medication adherence
- Pharmacy cost-savings
- Transition-of-care support
- Post-discharge follow-up
- Wellness program enrollment and utilization
- Care cost comparisons
- ER education and diversion
- Provider-payer engagement
- General consumer support/member services:
- Eligibility verification
- PCP selection
- Referrals
- Benefits and claims assistance
- In-network steerage
*HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).
Engaging.
For the better.TM
Carenet engagement solutions are customized, tech-integrated and data-driven. But most importantly, they are designed to drive individual changes that ultimately lead to large-scale impacts on costs, outcomes and lives.
Selected Resources
How Strong Is Your Healthcare Engagement Contact Strategy?
Carenet Health pulls back the curtain on what it takes to design a successful contact strategy—so you can see how your tactics compare. Targeted outreach by phone remains a critical part of any healthcare organization’s toolbox. And a robust healthcare engagement...
Eight Ways Health Plans Can Transform Member Relationships in a COVID-19 World
Over the past several years, many commercial health plans had begun to focus more on becoming truly consumer-centric. The pandemic, however, exposed significant cracks in those foundational efforts. Consider just a few findings in a recent J.D. Power study: 48% of...
Health Plan Engagement: Site-of-Care Support Saves $100 Million Annually
Download our case study to learn how one health plan used proactive outreach to steer plan members to lower-cost imaging facilities.A leading health plan knew that high-quality, lower-priced diagnostic imaging facilities were readily available in-network. Members...
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