Keep things internal or partner with a vendor? Download our latest guide for insights. Build versus buy. It’s an age-old question, even in healthcare. If you’re wondering whether outsourcing a new patient or member engagement program is the right step, or considering...
Download our complimentary Stars member engagement toolkit—with step-by-step considerations and road-mapping templates. If improvement in your Centers for Medicare & Medicaid Services (CMS) Star ratings is on your Medicare Advantage plan’s radar, you’re likely...
Healthcare has long fallen behind other industries when it comes to creating better ways of connecting with the consumers they serve. And yet nowhere is it more important than the health and wellness world for those consumer connections to be effective and meaningful....
As health plans focus more and more on healthcare engagement and coordinating every member touchpoint (whether inbound or outbound) into one holistic member experience, auditing your current engagement efforts becomes key. To improve coordination, you have to assess...
When it comes to health assessment response rates, a solid engagement strategy is critical. So, let’s assess that. Health risk assessments are a powerful way to gain essential information. But low completion rates are an ongoing challenge. A multitude of factors can...
