While telehealth has been the star of remote care delivery during the pandemic, one-on-one personal healthcare engagement is playing an important role, as well. As COVID-19 cases began to rise and significantly impact the state of California, the governor issued...
Successful healthcare engagement can be a moving target. That’s why rapid testing and optimization of channels, messaging and other factors is so important. But having the infrastructure and resources to perform that kind of continuous, short-term outreach work in a...
One of Carenet Health’s health plan clients was experiencing a period of organizational change and increased competition. Leadership knew it was critical to maintain excellent member satisfaction during this time. The good news is they had a plan, which began by...
Download our case study to learn how one of the nation’s largest insurers increased engagement synchronicity and reduced inefficiencies. When a large and multi-faceted health insurer needed to move the needle on costs, satisfaction and outcomes, member outreach became...
Download our case study to learn how a radiology benefits manager used proactive outreach to steer plan members to lower-cost imaging facilities. A leading radiology benefits manager knew that high-quality, lower-priced diagnostic imaging facilities were readily...
Customization can transform a health plan’s nurse advice line from a check-the-box kind of hotline service into a personalized, telehealth care delivery solution that truly elevates member experience and reduces costs. Using data for heightened engagement...
Providing the Medicare population with the right care in the right setting at the right time is increasingly a challenge. But failure to do so can have a significant impact on outcomes, Star ratings and incentive revenue. Also challenging is engaging with those...
Health plans are constantly seeking ways to raise CAHPS satisfaction scores and address any member concerns before they escalate. In a perfect world, plans can orchestrate comprehensive, one-on-one engagement campaigns that monitor member satisfaction and impact CAHPS...
Wellness, care management and other programs are only effective—both in terms of return on investment and results—if program enrollment increases. But that isn’t always easy. In fact, a report from the U.S. Chamber of Commerce noted that about 80 percent of the...
