Next-Level Nurse Advice Line Delivers Member Satisfaction and 3:1 ROI
Customization can transform a health plan’s nurse advice line from a check-the-box kind of hotline service into a personalized, telehealth care delivery solution that truly elevates member experience and reduces costs. Using data for heightened engagement...
Medicare Advantage Engagement Achieves 38% Readmissions Reduction—and Boosts Star Rating
Providing the Medicare population with the right care in the right setting at the right time is increasingly a challenge. But failure to do so can have a significant impact on outcomes, Star ratings and incentive revenue. Also challenging is engaging with those...
Raising CAHPS Scores When Teams Are Lean and Budgets Are Tight
Health plans are constantly seeking ways to raise CAHPS satisfaction scores and address any member concerns before they escalate. In a perfect world, plans can orchestrate comprehensive, one-on-one engagement campaigns that monitor member satisfaction and impact CAHPS...
Healthcare Consumer Engagement Techniques Deliver Gain of $7.8 Million
Wellness, care management and other programs are only effective—both in terms of return on investment and results—if program enrollment increases. But that isn’t always easy. In fact, a report from the U.S. Chamber of Commerce noted that about 80 percent of the...
Innovative Approach to Patient Experience Delivers 5:1 ROI
As fee-for-service payment models continue to transition to value-based ones and consumers demand more exceptional experiences from their providers, innovative patient engagement models will become even more critical. In our latest case study, we examine what...
Three Steps to Improve Health Plan Member Loyalty and Member Engagement
Health plans know that member experience is even more important in times of intense market competition. But how can an organization that’s already doing a good job with member services measurably improve these interactions—and increase customer loyalty when it’s...
Medicare Member Engagement Approach Delivers $37.5M in Revenue
One of the country’s most prominent Medicare Advantage plans turned to Carenet for help with increasing member adherence to HEDIS-related health measures. In addition to closing gaps in care to improve clinical outcomes and reduce costs, the client wanted to...