Download our case study to learn how a radiology benefits manager used proactive outreach to steer plan members to lower-cost imaging facilities. A leading radiology benefits manager knew that high-quality, lower-priced diagnostic imaging facilities were readily...
Customization can transform a health plan’s nurse advice line from a check-the-box kind of hotline service into a personalized, telehealth care delivery solution that truly elevates member experience and reduces costs. Using data for heightened engagement...
Providing the Medicare population with the right care in the right setting at the right time is increasingly a challenge. But failure to do so can have a significant impact on outcomes, Star ratings and incentive revenue. Also challenging is engaging with those...
Health plans are constantly seeking ways to raise CAHPS satisfaction scores and address any member concerns before they escalate. In a perfect world, plans can orchestrate comprehensive, one-on-one engagement campaigns that monitor member satisfaction and impact CAHPS...
Wellness, care management and other programs are only effective—both in terms of return on investment and results—if program enrollment increases. But that isn’t always easy. In fact, a report from the U.S. Chamber of Commerce noted that about 80 percent of the...
As fee-for-service payment models continue to transition to value-based ones and consumers demand more exceptional experiences from their providers, innovative patient engagement models will become even more critical. In our latest case study, we examine what...
Health plans know that member experience is even more important in times of intense market competition. But how can an organization that’s already doing a good job with member services measurably improve these interactions—and increase customer loyalty when it’s...
One of the country’s most prominent Medicare Advantage plans turned to Carenet for help with increasing member adherence to HEDIS-related health measures. In addition to closing gaps in care to improve clinical outcomes and reduce costs, the client wanted to...
A not-for-profit health plan partnered with Carenet Health to test a proactive outreach model that would increase its Health Risk Assessment (HRA) completion rate among its dual-eligible population, ultimately expediting the identification of members requiring case...
