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New Medicare Member Engagement Approach Elevates Loyalty and Delivers a $700 Million Gain

New Medicare Member Engagement Approach Elevates Loyalty and Delivers a $700 Million Gain

Advocacy and Navigation, Blog Posts, Case Studies

Read our engagement case study to learn how one Medicare Advantage plan took member satisfaction to new heights, beating past scores by 13% and achieving a substantial return on investment.   In this Carenet Health case study, we highlight four factors that...
Stories: Healthcare Engagement Plays Key Role in Helping Organizations Calm Fears and Deliver Care During COVID-19 Pandemic

Stories: Healthcare Engagement Plays Key Role in Helping Organizations Calm Fears and Deliver Care During COVID-19 Pandemic

Blog Posts, Case Studies, COVID-19

During the COVID-19 pandemic, a top priority for individuals was finding trusted partners and sources of information who could help them understand what their next steps should be and how to protect their own health, as well as that of their loved ones. But as the...
Nurse Triage Before Telehealth Visits Delivers 3:1 ROI and Millions in Savings

Nurse Triage Before Telehealth Visits Delivers 3:1 ROI and Millions in Savings

Blog, Blog Posts, Case Studies

Discover how one of the nation’s largest health insurers partnered with Carenet for telehealth nurse advice and triage services—resulting in $12 million in annual savings from unnecessary care diversion.    At a national health plan serving nearly 20 million...
One-on-One Check-Ins Are Engagement Lifesavers for Seniors During the Pandemic

One-on-One Check-Ins Are Engagement Lifesavers for Seniors During the Pandemic

Blog, Blog Posts, Case Studies, COVID-19

While telehealth has been the star of remote care delivery during the pandemic, one-on-one personal healthcare engagement is playing an important role, as well. As COVID-19 cases began to rise and significantly impact the state of California, the governor issued...
Healthcare Engagement Lab Created for Client’s Rapid Optimization Needs

Healthcare Engagement Lab Created for Client’s Rapid Optimization Needs

Blog, Blog Posts, Case Studies, Health plans

Successful healthcare engagement can be a moving target. That’s why rapid testing and optimization of channels, messaging and other factors is so important. But having the infrastructure and resources to perform that kind of continuous, short-term outreach work in a...
Interactive Case Study: Improving Satisfaction With Member Experience Measurement

Interactive Case Study: Improving Satisfaction With Member Experience Measurement

Blog, Case Studies

One of Carenet Health’s health plan clients was experiencing a period of organizational change and increased competition. Leadership knew it was critical to maintain excellent member satisfaction during this time. The good news is they had a plan, which began by...
Optimized Member Engagement: One Health Plan’s Journey to Fewer Silos and Better Results

Optimized Member Engagement: One Health Plan’s Journey to Fewer Silos and Better Results

Blog Posts, Case Studies

Download our case study to learn how one of the nation’s largest insurers increased engagement synchronicity and reduced inefficiencies. When a large and multi-faceted health insurer needed to move the needle on costs, satisfaction and outcomes, member outreach became...
Health Plan Engagement: Site-of-Care Support Saves $100 Million Annually

Health Plan Engagement: Site-of-Care Support Saves $100 Million Annually

Blog, Blog Posts, Case Studies, Healthcare Engagement

Download our case study to learn how one health plan used proactive outreach to steer plan members to lower-cost imaging facilities. A leading health plan knew that high-quality, lower-priced diagnostic imaging facilities were readily available in-network. Members...
Next-Level Nurse Advice Line Delivers Member Satisfaction and 3:1 ROI

Next-Level Nurse Advice Line Delivers Member Satisfaction and 3:1 ROI

Blog Posts, Case Studies

Customization can transform a health plan’s nurse advice line from a check-the-box kind of hotline service into a personalized, telehealth care delivery solution that truly elevates member experience and reduces costs. Using data for heightened engagement...
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