Focus on Health Plan Member Experience Supports Star Ratings Increase and $20M in Additional Revenue
This Medicare Advantage case study offers insights into better engagement design and its role in increasing health plan member satisfaction. It’s easy to say you’re dedicated to an exceptional consumer experience but delivering on the promise can often be a struggle,...
Achieving Healthcare Engagement Success with Specialty Populations
Serving distinct populations demands a distinct approach that addresses cultural values and differences. For insights and inspiration, flip through our new collection of engagement success stories. This quick-read Carenet Health compilation highlights key factors to...
Co-Sourcing Strategy Meets Rising Service Demands, Exceeds Member Satisfaction Trends
Download our case study to discover how one health plan transformed its workforce model to cost-effectively deliver member support during a period of intense growth. A Fortune 500 health plan was focused on creating exceptional consumer experiences. But customer...
Nurse Triage Partnership Helps Scripps Health Deliver Best-in-Class Patient Experience
Learn how one of the nation’s top health systems was able to meet a diverse population’s need for around-the-clock care and information. As a $3.1 billion integrated health system, Scripps Health is regularly recognized as one of the top 15 health systems in the...
Proactive Medication Adherence Outreach Stops Rx Gaps Before They Happen
Read the case study to discover how one of the nation’s largest Medicare Part D plans improved medication adherence, which was instrumental in supporting its 4-Star CMS rating. When this health plan’s leaders wanted to limit gaps in prescription refills—which would...
Remote Patient Monitoring Program: Improving Care, Comfort and Costs
Get the details on this remote monitoring use case that features Carenet Health clinical services. At the time of discharge from inpatient care, patients in several hospital-based programs—those dealing with conditions ranging from heart failure to diabetes to kidney...
High-Performance Outsourcing: Health Coaching Program Achieves Remarkable 81% Engagement
Read our case study to discover how one company partnered with Carenet to provide a team of certified health coaches that became a seamless extension of in-house resources. A healthcare services company offering employee wellness coaching had a stellar in-house team...