The healthcare industry is always aiming for better—better quality of care, better satisfaction, better bottom lines. But an often-overlooked element of improvement is the healthcare service experience.
Do patients have access to care quickly and conveniently? Do plan members find answers to their benefits questions on their first attempt?
Are the technology, teams and channels you use to communicate with your members and patients working efficiently and cost-effectively?
When you work with the Carenet Health CX Analytics Group, you’ll have the proven experts, methodologies and insights you need to ensure the answers to all of the above are yes.
increase in consumer
satisfaction
reduction in average
service interaction time
reduction in call volume
through better service
deflection
reduction in after-
contact work needed by
support team
