Meet the Carenet Health executive leadership team.

John Erwin

Chief Executive Officer

Driven by his entrepreneurial spirit, John was part of the original investment team that acquired Carenet in 2004. He brought with him a vision of helping the healthcare industry deliver exceptional member and patient experiences that ultimately improve care, outcomes and costs. John is an innovator in the field of healthcare consumer influence and has grown Carenet Health to be a leading healthcare engagement, clinical, telehealth and advocacy solutions provider supporting 50 million consumers annually. He has received a number of national awards, including the EY Entrepreneur of the Year. His work in improving healthcare engagement includes partnering closely with the leadership of more than 100 of the nation’s premier health plans. Prior to Carenet, John created West Corporation Outbound in San Antonio, Texas. The company quickly became a market leader.

Christopher Rogers

President

Christopher Rogers serves as President of Carenet Health, where he leads the company’s strategic execution to create value for America’s leading payers and providers. Since joining Carenet in 2022, most recently serving as Chief Operating Officer, Rogers has been instrumental in strengthening operational excellence and scaling the organization to support client growth. In this role, he oversaw the adoption of cloud-based and AI-enabled capabilities that advanced Carenet’s technology foundation and service delivery.

With more than 25 years of global experience in service delivery and acquisition integration, Rogers brings a disciplined, outcomes-driven approach to advancing infrastructure, improving patient experiences, and reducing administrative burden and cost. A graduate of the University of Texas at Austin, he is committed to building agile organizations that empower success in an evolving healthcare ecosystem.

John Ozug

Chief Financial Officer

John Ozug directs Carenet Health’s strategic financial operations, leveraging over 25 years of global financial leadership to drive profitable growth and support the company’s mission of powering the business of healthcare. His role is instrumental in aligning Carenet’s financial strategy with its business performance, ensuring the delivery of exceptional value and outcomes for clients. John’s expertise in leading large-scale finance transformations reinforces Carenet’s commitment to operational excellence and innovation. Before joining Carenet, John held senior finance positions at Conduent and Fiserv, where he consistently demonstrated his ability to foster financial excellence and lead high-performing global teams. 

Mark Ciamarra

Chief Marketing Officer

Mark Ciamarra is a healthcare marketing executive with more than 30 years of experience driving growth, strengthening brand positioning, and delivering commercial impact. As Chief Marketing Officer at Carenet, he leads global marketing strategy, sales enablement, and the advancement of the company’s digital demand engine.

Prior to joining Carenet, Mark served as Chief Marketing Officer of True Rx, where he re-engineered the go-to-market strategy to deliver measurable revenue growth. He previously held senior leadership roles at eviCore Healthcare, where he played a key role in scaling the organization and supporting its $3.7B acquisition. Known for his “growth with rigor” approach, Mark builds data-driven marketing organizations that support the full sales lifecycle.

Mark holds a bachelor’s degree from West Virginia University and an MBA from Johns Hopkins University.

Danny Despot

Head of Corporate Development

Danny Despot serves as Head of Corporate Development at Carenet Health, where he leads strategic growth initiatives through acquisitions, partnerships, and market expansion. An entrepreneur and investor with a background in healthcare private equity, Danny brings decades of experience identifying and scaling high-growth businesses. Earlier in his career, he founded an outsourcing company and successfully exited the business in 2004. At Carenet, he leverages deep industry relationships and deal expertise to help expand the company’s footprint across more than 400 payer, provider, and health services organizations. Danny has been with the company since 2022 and is passionate about building strategic capabilities that accelerate innovation and long-term value creation across the healthcare ecosystem.

Holly McCann

EVP, Strategy & Growth

Holly's profound understanding of customer-centric strategies and experience in sales has consistently propelled revenue growth, expanded market reach, and cultivated long-term client relationships. As EVP of Sales, she also brings significant experience in the contact center outsourcing and BPO space, most recently serving as Senior Vice President of Healthcare Strategy, driving growth, and expanding her organization's presence in the healthcare sector. Prior to that, she played a pivotal role as Senior Director of Healthcare, achieving impressive business signings and exceeding targets through her expertise in solution design, complex solution selling, and senior client relationship management.

David Mulligan

Chief Technology Officer

David joined Carenet Health in January 2022 as an experienced global IT executive in the healthcare, telecom and retail industries. As EVP-Technology, he is charged with ensuring that our organizational goals are well aligned with the kinds of progressive technology that drive continuously higher company and client performance. Prior to Carenet, he served as chief operating and chief technology officer at PhyzData Healthcare Solutions, and earlier as CIO at Acelity. He has also held several key positions at Inter-Tel and 3M – KCI. David is an Arizona State University graduate with a B.S. in applied mathematics, and he received his MBA from Regis University.

Brian Schiebel

Chief Revenue Officer

Brian Schiebel is a distinguished business development leader with experience driving revenue growth in managed services, technology, and AI sectors. His career spans executive roles at Conduent and Aon, where he spearheaded commercial transformations, expanded client relationships, and achieved record-breaking results. As Carenet’s Chief Revenue Officer, Brian leverages his expertise building high-performing sales teams to foster innovative partnerships and enhance the company’s position as a market leader in healthcare engagement.

Dan Shur

Chief Product Officer

Dan Shur oversees Carenet Health's product strategy and innovation, leading the development of solutions that empower healthcare organizations to deliver better outcomes through advanced technology and insight-led orchestration. With more than 30 years of experience in product innovation and strategic growth across health plans, provider systems, and health-tech companies, Dan brings deep expertise in value-based care, digital health, and population health management. Most recently, he founded Aloha Value Advisory, providing strategy and execution guidance to early-stage healthcare companies. Previously, as Chief Product Officer at Quantum Health, he modernized the product portfolio and positioned the organization for enterprise-scale growth. His career also includes executive roles at GuideWell's Venture Group, Cloudbreak Health, Progyny, EmblemHealth, and Cigna, where he consistently drove innovation that aligned operational excellence with measurable business results. Dan's proven ability to scale product capabilities and accelerate time-to-market innovation positions Carenet to lead the industry's digital transformation.

Vikie Spulak

EVP, Strategy & Growth

Vikie drives Carenet’s achievement of industry-renowned client partnerships, leads the company in unifying client initiatives across the organization and ensures the delivery of high-performing solutions. Vikie joined forces with CEO John Erwin at Carenet in 2005. In 2013, she was awarded the San Antonio Business Journal Women’s Leadership Award for Corporate Leadership. A seasoned executive, Vikie has nearly 25 years of experience developing and executing consumer engagement strategies. Prior to Carenet, she was client services vice president at West Corporation, where she managed many of the company’s key business relationships.

Wendi Summers

Chief Client Officer

Wendi Summers leads Carenet’s Client Success organization and is responsible for client growth, retention, and long-term value creation across its portfolio. With more than 25 years of experience, Wendi is known for building high-performing organizations that strengthen client relationships, accelerate growth, and deliver measurable business outcomes. She partners closely with healthcare organizations to help improve consumer engagement, operational performance, clinical outcomes, and overall client success. 

Prior to serving as Chief Client Officer, Wendi led Carenet's Healthcare Services business unit, overseeing global client operations and success teams across domestic, nearshore, and offshore markets. Before joining Carenet, she held executive leadership roles with Sitel Group and Sykes Enterprises, including Vice President of Client Management and Development and Vice President of Global Account Operations. Throughout her career, Wendi has successfully led large-scale client organizations, managed complex enterprise relationships, and delivered transformational results for Fortune 500 clients, establishing herself as a trusted advisor and respected leader in customer experience, healthcare engagement, and business transformation. 

Michael Thomas

Chief Administrative Officer

Michael joined Carenet in December of 2021 as the COO of a digital health technology company that Carenet acquired and has continuously expanded his role since then. In his role as EVP of Shared Services he leads the training, workforce management, continuous improvement, contracting, procurement and real estate functions in our continuously growing organization.  Michael brings a breadth of experience from his 25+ years leading teams across a wide variety of functions within healthcare – with deep expertise in operations and technology. Prior to joining Carenet, Michael held officer level roles within several start-ups as well as senior executive roles with UHG R&D, Blue Shield of California and HealthNet.

Jiri van Hintum

Executive Managing Director, Response

Jiri van Hintum is Executive Managing Director and founder of Response, the South Africa–based contact center organization now part of Carenet. With nearly two decades of BPO leadership, he is known for winning, scaling, and optimizing healthcare programs—especially telehealth and concierge health—while building high-performing, customer-centric teams.

As the leader of Response and Carenet’s presence in South Africa, Jiri plays a key role in strengthening the company’s operations and performance in the region. An entrepreneur and innovator at heart, he champions measurable outcomes, disciplined execution, and a culture of excellence that empowers teams to deliver exceptional experiences for healthcare clients and the people they serve.

Dean Van Ormer

Chief Delivery Officer

As the executive owner of Carenet’s global operations, workforce management, training, and client implementations, Dean Van Ormer is accountable for operational performance, quality, and efficiency. In short, he builds on what’s already working well and helps scale it consistently across the enterprise so clients can grow and care for patients and members. 

Dean brings more than 30 years of experience building, scaling, and transforming large, multi-site operations across onshore and offshore geographies. He joined Carenet in 2026 from TaskUs, where he served as Senior Vice President and Head of Southeast Asia Operations, leading a workforce of more than 35,000 across the Philippines, Malaysia, Taiwan, and Japan. Known for a hands-on, people-first leadership style, Dean is focused on standardizing exceptional performance, expanding career pathways for frontline talent, and building the operational foundation Carenet clients rely on as they grow.