Carenet AI™ is Carenet Health’s approach to integrating artificial intelligence into the way we deliver healthcare engagement services. It reflects how we combine human expertise, intelligent technology, and data-driven processes to improve member experiences, operational performance, and health outcomes.
Carenet AI™ is not a product. It is the guiding principle behind how we apply machine learning, conversational AI, generative AI, and intelligent automation across our operations—from engagement and access to navigation, care management, and clinical support.
Carenet AI™ shapes how we operate healthcare contact centers and deliver clinical services on behalf of our clients.
In Contact Center Operations:
In Clinical and Virtual Care Services:
Healthcare organizations partner with Carenet Health for tech-enabled services guided by Carenet AI™, including:
Carenet AI™ Advisor is the intelligence layer behind our approach. It connects data, workflows, and human expertise across our services—surfacing insights, context, and recommended next steps to our nurses, care coordinators, and engagement specialists.
Carenet AI™ Advisor works in the background so our people can focus on what matters: delivering care with clarity and compassion.
