Why the Philippines?
50%-55% Cost Optimization and Lower Attrition Rates
Experience significant cost efficiency with Filipino teams, achieving up to 55% savings compared to US rates, while benefiting from a workforce that has a much lower attrition rate.
25% Higher Education Completion and 50% English Proficiency
With a workforce where 25% have completed higher education and 50% are proficient in English, the Philippines ensures exceptional service delivery tailored to your needs.
Renowned for Empathy and Professionalism
The Filipino care experience is unmatched, blending empathy and professionalism to create the perfect environment for healthcare and customer engagement.
Location Advantage
Strategically Located in Makati City
Our Philippines solution delivery center is in the heart of Makati City, the central business district. Just 7 miles from Ninoy Aquino International Airport, our location offers convenience, connectivity, and proximity to top financial institutions, shopping centers, and hotels.
Comprehensive Healthcare Solutions
Our services are 100% focused on healthcare, ensuring you receive specialized solutions tailored to your business needs including:
- Member and patient services
- Appointment management solutions
- Member and patient engagement
- Medication adherence
- Nurse support
Partner with us to leverage great talent and achieve better outcomes with the best cost model.
Leadership You Can Trust, Solutions That Scale Globally
With over 18 years of industry experience, our in-country leadership team ensures operational excellence. Our workforce is highly stable, with an average agent tenure of 1.4 years and an attrition rate of less than 6%.
Scale Your Operations with Ease
Our Philippines center can hire up to 200 new team members per week, with a 108% fill rate and a 100% show rate. We quickly scale to meet your demands while maintaining high standards.
Our mission-driven team is dedicated to enhancing customer experiences by making interactions faster, smarter, and more meaningful. We focus on innovation and customer-centric solutions to bridge your brand promise to everyday customer interactions.
Experience the difference with a team that's committed to your success.
