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Carenet Health Earns URAC Health Call Center Accreditation


Designation demonstrates the highest level of commitment to quality healthcare

SAN ANTONIO, Texas, April 17, 2019 — Carenet Healthcare Services is proud to announce that it has once again earned URAC accreditation in Health Call Center. URAC is the independent leader in promoting healthcare quality through leadership, accreditation, measurement and innovation. By achieving this status, Carenet has demonstrated a comprehensive commitment to quality care, improved processes and better patient outcomes.

Carenet is a results-driven provider of nurse advice line and related services. The company’s teams support one in seven Americans—more than 50 million healthcare consumers—on behalf of 100+ of the nation’s premier health plans, health systems and Fortune 500 organizations every year.

“Carenet has received this URAC accreditation since 2007, and this year’s honor is continuing evidence of our team’s dedication to delivering the highest-quality care and service to the health plan members and patients we support,” said John Erwin, Carenet CEO.

“Health call centers are a vital part of providing more accountable and value-based care. URAC’s independent Health Call Center Accreditation makes Carenet a better provider of services through quality standards that stress having professional staff who can handle patients with efficiency and effectiveness,” said URAC President and CEO Shawn Griffin, MD.


About URAC

Founded in 1990, URAC is the independent leader in promoting healthcare quality through leadership, accreditation, measurement and innovation. URAC is a nonprofit organization using evidence-based measures and developing standards through inclusive engagement with a range of stakeholders committed to improving the quality of healthcare. Our portfolio of accreditation and certification programs span the healthcare industry, addressing healthcare management, healthcare operations, health plans, pharmacies, telehealth providers, physician practices and more. URAC accreditation is a symbol of excellence for organizations to showcase their validated commitment to quality and accountability.

About Carenet

For more than 30 years and with more than 1,100 outstanding clinical and engagement professionals, Carenet’s mission has been to drive market-leading consumer engagement outcomes through innovation and a proprietary Intelligent EngagementTM methodology. Carenet is headquartered in San Antonio, Texas. For more information, please visit

Media Contact

Skip Dampier, 210-595-2016