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Powering the Business of Healthcare. Globally.

Elevate Healthcare Operations with Rightshore Solutions

Operational Excellence Onshore, Nearshore, and Farshore

Balancing cost-efficiency with high-quality service delivery is more essential than ever in today's healthcare industry. At Carenet Health, we empower healthcare organizations to overcome challenges and achieve operational excellence through “rightshore” solutions. Our geo-diverse delivery model offers expertise from locations across the United States, the Caribbean, Latin America, and the Philippines.

What is Rightshoring?

Rightshoring allows healthcare organizations to strategically distribute business operations across onshore, nearshore, and farshore locations. This method maximizes efficiency, enhances patient and member engagement, and reduces operational costs.

By leveraging Carenet’s global delivery centers, you’ll experience the unique benefits of:

Cost Efficiency

Reduce overhead by 30-60% while maintaining excellent standards of service, including multi-lingual, healthcare-specific and culturally relevant support to meet patients where they are on their journeys.

US Healthcare Expertise

Carenet is deeply knowledgeable about regulatory compliance and what can be confidently outsourced, and all staff members are thoroughly trained in healthcare processes and client objectives, to ensure successful outcomes.

Operational Continuity

Geo-diverse operations anchored by a virtual-first environment and top-tier cybersecurity measures provide redundancy, ensuring uninterrupted service in the face of local disruptions.

Live assistance from natively Spanish-speaking and culturally fluent health advisors, onshore and nearshore, ensures compliance and improves health and business outcomes.

Our Global Global Rightshoring Locations

United States - Onshore Leadership

  • Comprehensive Services: Robust solutions spanning complex care coordination, dedicated care management, virtual clinical support, and advanced telehealth capabilities
  • Time Zone Alignment: Seamless real-time collaboration enabled by operations within U.S. time zones, accelerating decision-making and responsiveness
  • Deep Clinical Expertise: Direct access to highly experienced clinical and non-clinical resources for high-touch, specialized, and clinically intensive programs

Our US-based centers deliver the operational excellence, agility, and quality required for today’s most advanced healthcare needs.

Philippines - A Reliable Farshore Partner

Our farshore facility in Makati City delivers outstanding results for healthcare organizations seeking significant cost savings while maintaining exceptional service standards.

Why the Philippines?

  • Language Proficiency: Over 80% of the workforce is fluent in English, with cultural fluency for U.S.-based patients
  • Comprehensive Services: Support for medication adherence, patient scheduling, and nurse care coordination
  • Cost Savings: Achieve reductions of up to 60%, with low attrition and highly specialized staff leading to consistent, reliable engagements

Our Philippines center demonstrates operational excellence, with leadership that has an average tenure of over 8 years, ensuring continuity and expertise.

Trinidad & Tobago - Nearshore Excellence

Our flagship site in Port of Spain combines the advantage of proximity to the U.S. with the cost savings of a nearshore model, safely located outside of the hurricane belt.

Why Trinidad & Tobago?

  • Time-Zone Alignment: Operates within U.S. time zones, enabling real-time collaboration
  • Talent Pool: Draws on a highly educated workforce fluent in English, offering exceptionally warm member and patient engagement
  • Proven Results: Trusted by clients for med adherence programs, outbound engagement, and care management

Optimize your operations with cost-effective, highly skilled talent in our Trinidad and Tobago service center.

El Salvador - Nearshore Bilingual Services

We’re excited to introduce our newest center in El Salvador, offering exceptional Spanish-English bilingual talent and Medicare/Medicaid expertise to expand your organization’s outreach.

Why El Salvador?

  • US-Aligned Time Zone and Currency: Simplifies operations with easy collaboration and cost management
  • Bilingual Fluency: Ideal for serving diverse member populations with culturally intuitive communication
  • Skilled Healthcare Talent: Teams trained for eligibility and intake, telehealth support, care coordination, social determinants of health (SDOH) management, and more

Our El Salvador center delivers scalable, bilingual healthcare solutions with rapid implementation and proven cost efficiency, setting a new standard for operational excellence in nearshore locations

Why Rightshore with Carenet Health?

By partnering with Carenet, your organization can achieve:

  • Unparalleled Cost Optimization: Reinvest savings into core business and care initiatives that can only be done in house.
  • Enhanced Growth Opportunities: Collaborate with a team of experts focused solely on healthcare, delivering insights and results tailored to your needs.
  • Consumer-Centric Solutions: Combine human insights with continuous technological innovation to exceed patient and member expectations.

We operate globally with over 3,500 employees across 5 countries, providing scalable solutions that drive results for over 500 healthcare companies.

Global Data Security

With healthcare data security paramount, Carenet implements top-tier cybersecurity measures to safeguard every client interaction.

Advanced Technical Controls

  • Compliance with healthcare regulations, including HITRUST and SOC2-Type 2 certifications
  • Encryption of data at rest and in transit, with U.S.-based data storage
  • A virtual-first infrastructure utilizing VPN, Virtual Desktop Infrastructure (VDI), and multi-factor authentication
  • Strong endpoint protection for all devices accessing sensitive data

Strong People & Processes

  • Rigorous hiring practices and continuous cybersecurity training for the workforce
  • Robust physical security, including biometric access and 24/7 monitoring
  • Annual HIPAA and privacy training
  • Regular vulnerability testing and ongoing security upgrades

These measures ensure client data remains protected in compliance with the highest global standards.

Start Rightshoring Today

Whether you’re a payer looking to enhance member services or a provider seeking operational efficiencies, Carenet’s has you covered. Explore opportunities with our onshore, nearshore, and far-shore teams to find the optimal strategy for your organization.