San Antonio, Texas — [June 10, 2026] — Carenet Health (Carenet), the healthcare engagement orchestration partner to America’s leading payers, providers, and health services companies, will showcase its South Africa delivery hub—powered by Response—at Customer Contact Week (CCW) Las Vegas 2026, June 22–25 at Caesars Forum.
At Booth 1500, healthcare leaders can enter to win a fully sponsored, three‑month pilot staffed by 10 healthcare‑trained, native‑English agents in South Africa—designed to prove how rightshored engagement lowers costs without sacrificing experience or outcomes.
CCW is the world’s largest customer contact event, with 5,000+ attendees and strong healthcare representation. Many are facing the same challenge: reducing engagement costs without losing quality—exactly what Carenet’s global delivery model is built to solve.
If you run a healthcare engagement program and aren’t working with Carenet, stop by Booth 1500.
“Healthcare leaders are under real pressure to lower cost without giving up quality. Our answer is rightshoring: orchestrating each engagement program in the right places, based on the outcomes we need to achieve and backed by leading technology, insights, and governance across every Carenet operation,” said Brian Schiebel, Chief Revenue Officer. “We look forward to talking with many current clients and new potential partners at CCW about how we can help solve their business challenges.”
South Africa delivery, built for healthcare
Carenet’s global delivery network spans the U.S., El Salvador, Trinidad & Tobago, the Philippines, and South Africa—purpose-built for healthcare.
The South Africa hub delivers onshore-quality conversations at offshore prices, with teams trained specifically for U.S. healthcare.
South Africa at a glance:
- 3,000+ healthcare advisors, with capacity for 7,000+
- 2–3+ years of healthcare experience per agent
- 100% native English-speaking
- Up to 70% lower cost than U.S. onshore delivery
- HIPAA, SOC 2, and PCI compliant
This is rightshoring: aligning each program to the geography that delivers the best outcomes and economics. Carenet’s goal is simple: help clients earn or save at least $8 for every $1 invested.
Prove it in 90 days
One qualifying organization will win a fully sponsored, three‑month pilot with 10 healthcare‑trained FTEs in South Africa at no cost.
All qualified entrants receive:
- A tailored total cost of ownership comparison
- An unbiased recommendation on the right delivery model
The pilot is open to U.S. healthcare organizations running member, patient, or customer engagement programs. Terms apply. One winner will be selected after the event.
“South Africa gives American healthcare organizations something they‘ve been told isn’t possible: native-English, healthcare-trained teams at a low offshore price,” said Jiri van Hintum, Response Founder and Executive Managing Director, Carenet. “We have 3,000 empathetic advisors who know U.S. healthcare, and we’re inviting one organization to prove it on our dime.”
Find Us at Booth 1500
Join Carenet and Response on June 24–25 to meet the team, explore global delivery, and enter the drawing. While you’re there, grab a made‑to‑order espresso and get a small taste of onshore quality at offshore rates.
Can’t make it?
About Carenet Health
Carenet Health is the healthcare engagement partner of choice for America’s leading payers, providers, and health technology and services companies—helping them grow and lower costs as they make healthcare more accessible, affordable, and effective. For more than 20 years, Carenet has combined leading technology, data-driven insights, clinical expertise, and global talent across six delivery centers and 6,000+ healthcare-focused professionals to drive better experiences and meaningful outcomes for 400+ healthcare clients.
Response is a South Africa–based healthcare BPO, and part of Carenet since 2026. Founded by Jiri van Hintum, Response operates from established facilities in South Africa, delivering native-English, healthcare-trained support for U.S. payers and providers with the empathy, compliance fluency, and quality U.S. healthcare demands.
Learn more about how Carenet is Powering the Business of Healthcare at carenethealth.com.
Frequently Asked Questions
Where is Carenet at CCW 2026?
What is Carenet's CCW 2026 pilot offer?
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How is rightshoring different from offshoring?
