Providing the Medicare population with the right care in the right setting at the right time is increasingly a challenge. But failure to do so can have a significant impact on outcomes, Star ratings and incentive revenue.
Also challenging is engaging with those members via the right channel with the right information—which can impact member engagement, compliance and satisfaction.
Learn how this Medicare Advantage health plan used five data-driven, high-touch outreach touchpoints to build member trust year-round with big payoffs, such as:
• 46% increase in HRA completions
• 83% increase in annual plan survey completions
• 38% decrease in readmissions
Plus, with a more engaged population and improved outcomes, the plan’s Star rating increased by 1/2 a Star in the CMS Star Rating System.
Read the full case study to learn more and see the results.
>>> If you’d like to discuss engagement ideas for your organization, please reach out today.