Learn how a new telehealth-based patient support model delivered on member experience—and paved the way for growth and cost-savings.
A Medicare Advantage plan’s affiliated clinics were operating with a level of variability that was inefficient and affecting the future ability to grow. Leaders were also worried that early warnings signs of declining member satisfaction could negatively impact other factors, including CMS Star ratings.
Download our case study for details on how the plan worked with Carenet Health to create a next-generation, multitiered, around-the-clock, telehealth-based patient support center.
The center standardized processes and increased patient access to care, while improving satisfaction, patient outcomes and Star ratings. All by streamlining care navigation.
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