Trend Brief on Health Plans and Behavioral Health: A Shifting Focus to Members in Crisis

The health and wellbeing impact of the novel coronavirus crisis is reaching beyond the enormous physical health toll. In fact, a concurrent crisis appears to be emerging:  The effect of the pandemic on mental health.

 At Carenet Health, we dug into our telehealth triage data—gathered from supporting tens of thousands of patients per day in March 2020. Our goal: Collect insights into the rising mental health concerns of those choosing to use virtual care.

Just one alarming fact: As telehealth patients with COVID-19-related physical health concerns began to decrease, the numbers of behavioral health triage cases increased substantially and quickly. Over a 30-day period during the COVID-19 crisis, Carenet analysis showed a 166% rise in behavioral and mental health telehealth cases. 

Read the full brief today.

 

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