Your privacy is critically important to us.
We don’t ask you for personal information unless we truly need it.
We don’t share your personal information with anyone except to comply with the law, market and develop our products, or protect the rights of our customers and partners.
We don’t store personal information on our servers unless required for the on-going operation of our business.
We will NEVER sell your information to a third-party.
Below is our privacy policy which incorporates these goals:
This Privacy Policy applies to information obtained from the Carenet Healthcare Services website, which is owned and operated by Infomedia Group, Inc., dba Carenet Healthcare Services (“Carenet”). Any use of this site constitutes your agreement to this Privacy Policy.
We ask that you do not submit personal health information of any kind to Carenet using this website.
1. Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy policy, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you either in this privacy policy, by email, or by means of notice on our home page.
2. Types of Information Collected and Uses of Collected Information
We collect two types of information about our Website Users: Personally Identifiable Information and Non-Personally Identifiable Information.
PERSONALLY IDENTIFIABLE INFORMATION.
Personally Identifiable Information is information that identifies a specific End User. When you engage in certain activities on the Website, such as (including, but not limited to, your email address, name, address, phone number, social media handles, or personal health information).
NON-PERSONALLY IDENTIFIABLE INFORMATION.
Non-Personally Identifiable Information is information that does not identify a specific End User. This type of information may include things like the Uniform Resource Locator (“URL”) of the website you visited before coming to our Website, the URL of the website you visit after leaving our Website, the type of browser you are using and your Internet Protocol (“IP”) address, your purchase history, and your browsing history on the Website. We, and/or our authorized Third-Party Service Providers and Advertisers, may automatically collect this information when you visit our Website through the use of electronic tools like Cookies, Web beacons, or Pixel tags, as described in Items 4 and 8 of this Privacy Policy.
We use Non-Personally Identifiable Information for any legal purpose such as to troubleshoot, administer the Website, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with our authorized Third-Party Service Providers and Advertisers to measure the overall effectiveness of our online advertising, content, and programming.
3. Release of Personally Identifiable Information
We will not share, sell, rent, or trade your Personally Identifiable Information with other parties. We may share your information with Authorized Third-Party Service Providers (“Third-Party Service Providers”) that perform functions on our behalf, like sending out and distributing our administrative and promotional emails, administering contests or sweepstakes, removing repetitive information on customer lists, analyzing data, providing marketing assistance, providing search results and links, operating the Website, troubleshooting, and providing customer service.
We may remarket using your information. Remarketing is a way for us to connect with users, based upon your past interactions with the Carenet website. Third-party marketing vendors may be hired by Carenet to perform remarketing services. As a result, third-party vendors, including Google, may show Carenet ads on sites on the internet. Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to Carenet’s website. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. This information is used only for remarketing purposes and will not be used by them for any other purpose.
We may share your information for our Protection and the Protection of Others. We reserve the right to disclose your personally identifiable information as required or requested by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website; enforce or apply this Privacy Policy, our Website Terms of Use or other agreements; or protect the rights, property or safety of the Website, its Users or others.
4. Release of Non-Personally Identifiable Information
We may disclose or share Non-Personally Identifiable Information with Partners, Affiliates, and Advertisers. For example, we may share aggregated demographic information (which does not include any Personally Identifiable Information) with “Third-Party Advertisers” or “Third-Party Advertising Companies” and other parties as provided below:
We use Third Party Advertising Companies to serve ads when you visit our Website. These companies may use Non-Personally Identifiable Information about your visits to this and other websites in order to provide, through the use of network tags, advertisements about services that may be of interest to you. Some of these Third-Party Advertising Companies may be advertising networks that are members of the Network Advertising Initiative (“NAI”). If you would like more information about any NAI member company, or you would like to opt-out of targeted advertising from any NAI member company, click here.
We also use Third-Party Service Providers to track and analyze Non-Personally Identifiable usage and volume statistical information from our Users to administer our Website and constantly improve its quality. We may also publish this information for promotional purposes or as a representative audience for Advertisers. Please note that this is not Personally Identifiable Information, only general summaries of the activities of our Users. Such data is collected on our behalf and is owned and used by us.
5. Updating and Correcting Information
We believe that you should have the ability to access and edit the Personally Identifiable Information you provide us. You may change any of your Personally Identifiable Information by sending us an email at info@carenethealthcare.com or writing to us at 11845 Interstate 10 W, Ste 400 San Antonio, TX 78230. Please indicate your name, address, email address, and what information you would like to update when you contact us. We encourage you to promptly update your Personally Identifiable Information if it changes. You may ask to have the information on your account deleted or removed.
6. User Choices on Collection and Use of Information
As discussed above, you can always choose not to provide information, although it may be required to engage in a certain activity on the Website.
You cannot opt-out of Administrative Emails. “Administrative Emails” relate to a User’s activity on the Website, and include emails regarding a particular User’s account, requests or inquiries. In contrast to Administrative Emails, however, you do have a choice with respect to Promotional Emails. Promotional Emails advertise our content and services, including exclusive sales and other offers, and/or the content and services of our Advertisers and Affiliates. If you do not want to receive Promotional Emails from us, you may elect to opt-out of receiving Promotional Emails at any time by e-mailing us at marketing@carenethealthcare.com, by writing to us at the address contained herein, or by hitting the “unsubscribe” button at the bottom of any of our e-mails. When contacting us, please indicate your name, address, email address, and what Promotional Emails you no longer wish to receive.
7. Security of Information
We take security seriously and take numerous precautions to protect the security of Personally Identifiable Information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we employ commercially reasonable security measures to protect data and seek to partner with companies which do the same, we cannot guarantee the security of any information transmitted to or from the Website and are not responsible for the actions of any third-parties that may receive any such information. For any complaints, concerns or questions regarding Carenet’s handling of personal data or reporting of PHI breaches please contact compliance@carenethealth.com.
8. Data Tracking
COOKIES
To facilitate and customize your experience with the Website, we store cookies on your computer. A cookie is a small text file that is stored on a User’s computer for record-keeping purposes which contains information about that User. We use cookies to save you time while using the Website, remind us who you are, and track and target User interests in order to provide a customized experience. Cookies also allow us to collect Non-Personally Identifiable Information from you, like which pages you visited and what links you clicked on. Use of this information helps us to create a more user-friendly experience for all visitors. In addition, we may use Third-Party Advertising Companies to display advertisements on our Website. As part of their service, they may place separate cookies on your computer. We have no access to or control over these cookies. This Privacy Policy covers the use of cookies by our Website only and does not cover the use of cookies by any Advertiser. Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies. Please note that if you decline or delete these cookies, some parts of the Website may not work properly.
OTHER TRACKING DEVICES
We may use other industry standard technologies like pixel tags and web beacons to track your use of our Website pages and promotions, or we may allow our Third-Party Service Providers to use these devices on our behalf. Pixel tags and web beacons are tiny graphic images placed on certain pages on our Website, or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, pixel tags and web beacons generate a Non-Personally Identifiable notice of that action. Pixel tags allow us to measure and improve our understanding of visitor traffic and behavior on our Website, as well as give us a way to measure our promotions and performance. We may also utilize pixel tags and web beacons provided by our Affiliates and/or Marketing Partners for the same purposes.
9. Privacy Policies of Third-Party Websites
This Privacy Policy only addresses the use and disclosure of information we collect from you on carenethealthcare.com. Other websites that may be accessible through this Website have their own privacy policies and data collection, use and disclosure practices. If you link to any such website, we urge you review the website’s privacy policy. We are not responsible for the policies or practices of third-parties.
10. Miscellaneous Privacy Issues
CHILDREN
This site is not intended or designed for use by children under age sixteen (16). By accessing the Carenet website, you represent that you are sixteen years or older.
PUBLIC AREAS
We may provide areas on our Website where you can publicly post information about yourself, can communicate with others such as discussion boards or blogs, or can review products, restaurants, and submit media content. This information may be accessible by other consumers and companies and may appear on other websites or web searches, and therefore this information could be read, collected, and used by others. For example, if you post your email address along with a message regarding a recent blog post, you may receive unsolicited messages. We have no control over who reads your postings or what other users may do with the information you voluntarily post, so please use caution when posting any personal information. We do obtain consent from our users to post their name along with their reviews. We do not currently recognize or respond to browser-initiated “Do Not Track” signals as there is no consistent industry standard for compliance.
RIGHT TO BE FORGOTTEN
You may request to access, and, in some cases, edit or delete the following information you’ve provided to us:
name
email address
phone number
job title
company name
The information you can view, update, and delete may change as our services change. If you have any questions about viewing or updating information we have on file about you, please contact us at info@carenethealthcare.com. We will respond to your request to access within 30 days.
NOTICE OF PRIVACY RIGHTS TO CALIFORNIA RESIDENTS
California law requires that we provide you with a summary of your privacy rights under the California Online Privacy Protection Act (the “Act”) and the California Business and Professions Code. As required by the Act, we will provide you with the categories of Personally Identifiable Information that we collect through the Website and the categories of third-party persons or entities with whom such Personally Identifiable Information may be shared for direct marketing purposes at your request. California law requires us to inform you, at your request, (1) the categories of Personally Identifiable Information we collect and what third-parties we share that information with; (2) the names and addresses of those third-parties; and (3) examples of the products marketed by those companies. The Act further requires us to allow you to control who you do not want us to share that information with. To obtain this information, please send a request by email or standard mail to the address found below. When contacting us, please indicate your name, address, email address, and what Personally Identifiable Information you do not want us to share with Affiliated Businesses or Marketing Partners. The request should be sent to the attention of our legal department and labeled “California Customer Choice Notice.” Please allow 30 days for a response. Also, please note that there is no charge for controlling the sharing of your Personally Identifiable Information or requesting this notice.
11. GDPR Terms
The terms and provisions in this Section 11 only apply to EEA Residents and only to the extent that we are subject to the European Union’s General Data Protection Regulation (“GDPR”). If there is any conflict between the GDPR Terms and the rest of this Privacy Policy, the GDPR Terms shall control with respect to EEA Residents (and only to the extent that we are subject to GDPR). Our identity and contact information is as follows:
Infomedia Group, Inc., dba Carenet Healthcare Services (“Carenet”)
11845 Interstate 10 W, Ste 400
San Antonio, TX 78230
Email: info@carenethealthcare.com
WE RELY ON THE FOLLOWING LEGAL GROUNDS TO PROCESS YOUR PERSONAL INFORMATION:
CONSENT
We may use your personal information as described in this Privacy Policy subject to your consent. To withdraw your consent, please contact us at info@carenethealthcare.com.
PERFORMANCE OF A CONTRACT
We may need to collect and use your personal information, as applicable, to perform our contractual obligations.
LEGITIMATE INTERESTS
We may use your personal information for our legitimate interests to provide our services, our partners’ services, and to improve our services and the content on the Website. We may use technical information as described in this Privacy Policy and use personal information for our marketing purposes consistent with our legitimate interests and any choices that we offer or consents that may be required under applicable law.
LEGAL COMPLIANCE
We may collect and use your information in connection with legal obligations to which we are subject. These legal obligations include, but are not limited to, any and all applicable (i) federal, state, or local laws, rules, or regulations, (ii) court orders, or (iii) consent decrees.
WE MAY USE INFORMATION THAT WE COLLECT ABOUT YOU, INCLUDING PERSONAL INFORMATION, TO:
PROVIDE PRODUCTS AND SERVICES
We will use your information to provide our services and our partner’s services, to respond to your inquiries, and for other customer service and support purposes.
UNDERSTAND AND IMPROVE OUR SERVICES
We will perform research and analysis about your use of, or interest in, our products, our partner’s products, our services, or content, or products, services or content offered by others. We do this to help make our products better and to develop new products.
COMMUNICATE WITH YOU
Service-related communications. We may send you service and administrative emails to ensure our services are working properly. These messages are considered part of the service and you may not opt out of these messages.
Promotional. Subject to your opt-out preference, we may also send you emails about new services, new features to current services, other news about Carenet Healthcare, or on topics we think would be relevant to you. You may opt out of receiving these communications at any time by using the unsubscribe link at the bottom of the applicable email or sending us a request at marketing@carenethealthcare.com.
Responding to your requests. We will also use your information to respond to your questions or comments.
Administrative. We may contact you to inform you about changes in our services, our service offering and other important service-related notices, such as changes to the Privacy Policy or about security or fraud notices.
Advertising. Subject to your opt-out preferences, we may develop and display content and advertising tailored to your interests on our services and other sites.
Protecting Rights and Interests. We will use your information to protect our rights and interests as well as the rights and interests of our users and any other person, as well as to enforce this Privacy Policy or our Terms of Service.
Legal Compliance. We may use your information to comply with applicable legal or regulatory obligations, including informal requests from law enforcement or other governmental authorities.
Other. We also may use your information to manage our business or perform functions as otherwise described to you at the time of collection subject to your consent. Please read all online agreements carefully before accepting them.
12. Contacting Us
CORPORATE ADDRESS
Infomedia Group, Inc., dba Carenet Healthcare Services (“Carenet”)
11845 Interstate 10 W, Ste 400
San Antonio, TX 78230
FOR CUSTOMERS
Customer Service Inquiries | support@carenethealthcare.com.
