One of the country’s largest multi-state Medicare Advantage plans partnered with Carenet Health to streamline and optimize its member outreach. The plan’s topline goals: elevate the member experience, integrate numerous member touches, close gaps in care and raise its Star rating.
By combining its ability to effectively integrate multiple platforms and processes with its expertise in influencing positive consumer behavior, Carenet launched a robust welcome call program that achieved a 67% member activation rate and 97% member satisfaction rate, putting the plan on the path to a higher Star rating.
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Note: HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).