Value Points
- The PEAK Matrix® helps healthcare leaders cut through the noise and find the right technology partners based on real data, not just marketing claims.
- Carenet Health stands out for its AI tools that predict patient risks, streamline scheduling, and personalize outreach campaigns – earning them “Major Contender” status.
- Healthcare executives who use the PEAK Matrix® make smarter investment decisions, which means better patient care and healthier bottom lines.
The healthcare industry is in the midst of a seismic transformation. Evolving consumer expectations, AI-driven technologies, and increased financial pressures demand agility, innovation, and measurable improvements in patient and member engagement. For healthcare executives navigating these complexities, strategic guidance is more critical than ever.
Enter the Everest Group’s PEAK Matrix® for Patient and Member Engagement Platforms. This comprehensive, research-led benchmark is fast becoming an indispensable resource for leaders striving to deliver operational efficiency, exceptional experiences, and better health outcomes.
This blog provides an insider view on why healthcare executives need to pay attention to the Everest PEAK Matrix®—and how Carenet Health, recognized as a Major Contender, is helping redefine the business of healthcare engagement.
What Is the PEAK Matrix® for Patient and Member Engagement Platforms?
The PEAK Matrix® by Everest Group evaluates technology and service providers that offer platforms for patient and member engagement. It ranks companies based on several key criteria, including market impact, innovation, and capability.
At its core, the PEAK Matrix® delivers data-driven insights into how healthcare engagement platforms stack up, helping payers, providers, and health services organizations identify the partners best suited to their business needs.
For healthcare decision-makers, it is far more than an industry ranking—it’s a roadmap. Want to know which providers excel in areas like AI-powered care management, patient onboarding, or campaign personalization? Or which ones are innovating sustainable solutions in an increasingly value-based care ecosystem? The Report has you covered, offering executives the clarity needed to make confident, informed decisions in a complex landscape.
Why the PEAK Matrix Report Matters to Healthcare Leaders
Research-backed Industry Insights
Everest Group’s analysts conduct extensive research to provide a nuanced understanding of market trends, emerging technologies, and competitive dynamics in patient and member engagement solutions.
For healthcare executives, this means concrete answers to pressing questions:
- How do providers leverage AI to reduce clinical and administrative burden?
- Which capabilities (e.g., patient administration, self-scheduling, or care management) are positioned to meet rising consumer demands?
- What are the innovation benchmarks critical for payers and providers seeking efficient ROI?
This expertise empowers executives to stay ahead of the curve, aligning their strategies with the market’s demands today—and anticipating what will matter tomorrow.
An Edge in Strategic Partnering
Choosing the right technology partner often comes down to more than capabilities. Understanding who aligns with your organizational vision, leverages cutting-edge advances like predictive analytics, or delivers proven outcomes is key.
The PEAK Matrix® sharpens that decision-making process. It flags platform providers focused on delivering measurable impact and innovation—ensuring partnerships go beyond implementation to create long-term value.
Competitive Advantage
The Report highlights the platforms setting the gold standard for customer experience, care quality, and operational excellence. Armed with this knowledge, payers and providers can make bold, effective moves to select the right partners and remain competitive in the evolving healthcare environment.
How Healthcare Leaders Will Benefit
Accessing the Everest PEAK Matrix® provides something priceless in today’s fast-evolving market: certainty.
Knowing that Everest’s comprehensive data and rankings are founded on fact, not opinion, ensures that healthcare executives gain critical insights to guide their technology investments. By cutting through noise and ambiguity, the report enables organizations to allocate resources wisely, maximize ROI, and focus on driving both better patient outcomes and robust business results.
What Everest Group Says About Carenet Health
Carenet Health’s recognition as a Major Contender in Everest Group’s 2024 PEAK Matrix® Assessment underscores its position as a leading innovator in healthcare engagement.
Here’s what Priya Sahni, Vice President at Everest Group, had to say about Carenet’s performance in the report: “Carenet offers strong patient administration and sales and marketing solutions, including AI-powered personalized content and campaign management, and intelligent patient self-scheduling. With a strong focus on analytics to enhance health outcomes, Carenet leverages predictive models to identify patients at risk of readmission, disease progression, or missed appointments. This is further enhanced by its acquisition of Health Dialog, which strengthens its clinical expertise and care management capabilities.”
Sahni also highlighted Carenet’s operational agility, emphasizing that the company’s training, disaster recovery solutions, and customer support have earned high praise from enterprise clients.
By integrating advanced AI-driven tools, Carenet enables healthcare organizations to deliver:
- Predictive analytics to improve care and reduce costs
- Intelligent scheduling to streamline appointments
- Campaign personalization powered by actionable insights
This recognition affirms Carenet’s long-standing commitment to tackling healthcare’s most significant challenges while co-creating outcomes that drive patient satisfaction and operational efficiency.
Elevate Your Patient and Member Engagement Strategy
For executives tasked with navigating the dual challenges of financial efficiency and superior care experiences, the PEAK Matrix® provides clarity and confidence.
There’s never been a better time to explore solutions with a partner like Carenet Health – recognized for leading technology and exceptional performance.
Interested in seeing how Carenet’s platform can transform your engagement strategies?
Talk to an Expert or Schedule a Demo today.
