Healthcare, meet Intelligent Engagement.^™

At Carenet Health, we’re opening the door to a new kind of healthcare consumer engagement. One that combines data, technology, talented teams and proven expertise from outside of healthcare—and leverages our greatest hits of engagement and telehealth success. It’s how we deliver single-source, action-driving, industry-leading solutions. And it’s how we’re helping a complex healthcare system work better for our clients and those they serve.

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WHO WE SERVE

Supporting 65 million healthcare consumer lives (and counting).

More than 250 of the nation’s premier health plans, healthcare organizations and Fortune 500 companies already trust Carenet Health as an extension of their organizations, connecting with consumers and patients on their behalf. That’s why we’re continually perfecting our best practices, including how quickly we rise to help organizations across the health and wellness ecosystem meet new challenges. How can we partner with you?

Health Plans

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Providers

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Employers

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Healthcare Service Companies

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WHAT WE DO

Solutions powered by clinical expertise and specialized teams.

As engagement experts for 30+ years, we know how to motivate, and consumerism has always been in our DNA. That means we know how to drive ROI by meeting your consumers when and where they need you. From 24/7 virtual care and ER diversion to helping you manage Star and HEDIS improvement initiatives, we’re ready to help you succeed in four primary areas.

01

Healthcare Consumer Engagement Solutions

02

Clinical Support
Solutions

03

Telehealth
Solutions

04

Healthcare Advocacy and Navigation

WHAT OUR CLIENTS SAY

“Carenet’s willingness to innovate and challenge the status quo is enabling our collective group to interact with our patients in new ways.”

Jason Simoneau

Senior Advisor, Enterprise Product Innovation and Development

CVS Health

WHAT OUR CLIENTS SAY

“I have found Carenet to be a world-class organization. The executive staff is forward-thinking, utilizing state-of-the art approaches to solve partner problems.”

Paul Turner

Vice President

WebMD Health Services

WHAT OUR CLIENTS SAY

“Having toured Carenet and participated in multiple calibrations, I am consistently impressed with the culture of quality and the ‘wow’ factor that they bring to the table for my clients’ members.”

Rex Wallace

Principal

Rex Wallace Consulting, LLC

WHAT OUR CLIENTS SAY

“Our partnership with Carenet is vital to providing our members with exceptional customer service and guidance. We trust them completely to interact with our members as a seamless extension of our organization and culture.”

Kevin Hesselton

Senior Director, Member Strategy & Engagement

CVS Health

WHAT OUR CLIENTS SAY

“Carenet has been a great business partner … they are integral members of our care team and play a vital role in the delivery of our patient experience.”

Vice President of Patient Experience

Multi-state healthcare system

WHAT OUR CLIENTS SAY

“When I think about our key partners, Carenet is at the top of my list. They’re flexible, positive and relentlessly focused on performance.”

CEO of a large nonprofit Medicare Advantage health plan

WHAT OUR CLIENTS SAY

“Carenet is professional, responsive and invested in our company’s success.”

Senior executive of a prominent Medicare Advantage plan

Trending in the Resource Center

CMS Stars Update: Significant Changes Coming in Measurement Year 2021

This Medicare Advantage Stars update was written by Rex Wallace, Principal, Rex Wallace Consulting, and provides an important overview of the impact of the 2021 Advance Notice (Part II) and 2021 Proposed Rule. On February 5, 2020 the Centers for Medicare &...

Optimized Member Engagement: One Health Plan’s Journey to Fewer Silos and Better Results

Download our case study to learn how one of the nation’s largest insurers increased engagement synchronicity and reduced inefficiencies. When a large and multi-faceted health insurer needed to move the needle on costs, satisfaction and outcomes, member outreach became...

2020 Healthcare Consumer Engagement Forecast

Healthcare engagement is changing—driven by new players, new models, new technology, new channels and new consumer expectations. Read our annual Healthcare Consumer Engagement Forecast to learn what our experts say are the top trends for 2020. See the predictions >...

Transforming healthcare engagement.

Let’s work together to give healthcare consumers personalized, compassionate on-demand experiences. Because collectively, those experiences can impact costs, outcomes—and lives.

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