Close this search box.

Carenet Health Once Again Earns URAC Health Call Center Accreditation


The designation demonstrates the highest level of commitment to quality healthcare

SAN ANTONIO, TEXAS, May 6, 2022 — Carenet Health is proud to announce that it has once again earned the prestigious URAC Health Call Center accreditation. URAC is the independent leader in promoting healthcare quality by setting high standards for clinical practice, consumer protections, performance measurement, operations infrastructure and risk management.

By achieving this status, Carenet Health has demonstrated its commitment to quality care, enhanced processes, patient safety and improved outcomes. Carenet has received this accreditation during every review period since 2007.

Carenet Health is one of the premier healthcare engagement partners in the industry—providing 24/7 telehealth, clinical support, advocacy, customer service, and other engagement solutions for more than 250+ health systems, health plans and other healthcare organizations. Carenet teams handle 25 million multichannel healthcare consumer interactions per year, and Carenet registered nurses consistently achieve an average patient satisfaction score of 99%.

“We applaud Carenet Health on achieving URAC accreditation. With this distinction, Carenet demonstrates excellence in quality healthcare delivery and their commitment to ensuring patient safety,” said URAC President and CEO Shawn Griffin, M.D.


About URAC

Founded in 1990 as a non-profit organization, URAC is the independent leader in promoting health care quality and patient safety through renowned accreditation programs. URAC develops its evidence-based standards in collaboration with a wide array of stakeholders and industry experts. The company’s portfolio of accreditation and certification programs span the health care industry, addressing health care management and operations, pharmacies, telehealth, health plans, medical practices and more. URAC accreditation is a symbol of excellence for organizations to showcase their validated commitment to quality and accountability.

 About Carenet Health  

Carenet Health is a leading provider of healthcare engagement, clinical support, telehealth, and health advocacy and navigation solutions. Our engagement specialists, care coordinators, registered nurses and other healthcare professionals support more than 86 million healthcare consumers. Our mission is to drive market-leading consumer engagement outcomes through our proprietary Intelligent Engagement® approach. Carenet is headquartered in San Antonio, Texas, with remote teams located around the world. For more information, please visit

 Media Contact
Skip Dampier, Carenet Health
(c) 214.356.9091 –