San Antonio, TX – December 17, 2025 – Carenet Health, a leader in AI-powered healthcare engagement, proudly announces it has once again earned the HITRUST R2 certification for its Nurse Advice Line and Engagement Services. This prestigious recognition validates Carenet’s enterprise-wide security program, reaffirming the company’s unwavering commitment to protecting sensitive health information and maintaining the highest standards of regulatory compliance and operational excellence.
The HITRUST R2 certification is widely recognized as one of the most rigorous security and privacy standards in the healthcare industry. By achieving this certification, Carenet demonstrates compliance with authoritative frameworks, including HIPAA, NIST, ISO, and GDPR. The certification covers Carenet’s comprehensive security infrastructure, including domestic and offshore teams, ensuring consistent adherence to robust security protocols across the organization.
“Achieving this certification further solidifies our position as a trusted partner and reflects our unwavering focus on protecting the information of our customers, partners, and team members,” said Jack Way, Chief of Staff & Compliance Officer at Carenet Health. “Reaching this milestone was truly a team effort. It would not have been possible without the dedication, collaboration, and attention to detail demonstrated across the organization.”
This certification confirms secure and compliant operations for Carenet’s critical services, including its 24/7 nurse navigation and end-to-end patient engagement solutions. It provides payers, providers, and health technology partners with the highest level of assurance that their sensitive data is safeguarded against evolving cyber threats.
The HITRUST R2 certification complements Carenet’s existing portfolio of industry recognitions, including a perfect score on the URAC Health Call Center Accreditation and NCQA Health Information Products (HIP) Certification. These achievements collectively highlight Carenet’s dedication to quality, security, and driving meaningful business and health outcomes for its clients.
About Carenet Health
Carenet Health is a tech-led healthcare services company dedicated to co-creating value with payers, providers, and health technology partners. For over 20 years, Carenet has combined advanced technology, data insights, clinical expertise, and global talent to improve engagement, efficiency, and meaningful business and health outcomes. Learn more about how Carenet is Powering the Business of Healthcare.
Media Contact:
Skip Dampier, PR and Thought Leader
sdampier@carenethealth.com
214-356-9091
