Think about it: Nearly anyone with a smartphone (that’s 80 percent of Americans) can now access around-the-clock, on-demand, non-urgent virtual care.
So why isn’t telehealth living up to its promise of ER and urgent care diversion, substantial cost-savings and better care?
In a recent interview with AHIP’s SmartBrief, Carenet Health CEO John Erwin outlined the path forward, including:
- The role health plans can plan in helping consumers transform their virtual behavior
- How streamlining and improving consumer-centric processes can change the way telehealth is accessed
- The significance of meeting telehealth patients at the right time, with the right resources, for their specific care needs
- And most importantly, how removing the member copay as a financial barrier to utilization is paramount