Interactive Case Study: Improving Satisfaction With Member Experience Measurement


One of Carenet Health’s health plan clients was experiencing a period of organizational change and increased competition. Leadership knew it was critical to maintain excellent member satisfaction during this time. The good news is they had a plan, which began by implementing an innovative member loyalty measurement initiative and hyper-focusing on taking member experience to new levels.

Check out this quick-read, interactive case study—and found out how one health plan addressed a critical member loyalty challenge.

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