Streamlining Patient Interaction for a Regional Health System’s Hematology and Oncology Services 

Carenet Health partnered with a regional health system to streamline patient interactions across hematology and oncology services, managing over 47,000 calls annually through technology-driven solutions. The collaboration delivered measurable improvements in callback management (45% of calls), appointment scheduling (18% of calls), and clinical inquiry routing, while enhancing operational efficiency and patient satisfaction.