HEALTHCARE CONSUMER ENGAGEMENT
We put the action in 70,000 consumer interactions every day.
Every experience. Every channel. Any time.
Healthcare engagement success requires equal parts personalization, technology and talent. At Carenet Health, we have the right combination to help you make each consumer and patient experience efficient, memorable and action-driving.
Need to close gaps in care? Increase health risk assessment completion rates? Improve medication adherence? Are you serving a specialty population like Medicaid or Medicare?
We’ll partner with you to deliver exactly what your organization needs—and our Intelligent Engagement™ model leads the way.
Star ratings improvement
Outreach to close gaps in care, improve experience scores and more
Personalized care follow-up, outreach and education to overcome barriers
HEDIS score improvement
One-on-one interactions that motivate individuals to close gaps in care
Onboarding/ Welcome calls
Loyalty-building services that help you establish strong relationships
Health risk assessment support
Skilled outreach that captures critical data and addresses concerns
Program enrollment initiatives
Engagement for enrollment in programs like wellness, disease management
Multichannel services to gather insights (helpful for HOS/CAHP pre-surveying)
Cost-effective communications that foster better care and service
ER education and diversion
Comprehensive support to guide individuals to most appropriate care setting
Engagement for medication adherence, mail order programs and generics
Treatment and cost guidance
Network steerage and comparison assistance for health plan members
Complete contact services outsourcing
Highly skilled, full-service clinical and consumer support teams
After-hours, overflow services
Inbound and outbound consumer support as an extension of your teams
24/7 general consumer support
Contact teams to handle eligibility, PCP selection, referrals and more
Testing environment to learn, modify and rapidly optimize engagement
See where you stand and find your path to engagement improvement
Over the past several years, many commercial health plans had begun to focus more on becoming truly consumer-centric. The pandemic, however, exposed significant cracks in those foundational efforts. Consider just a few findings in a recent J.D. Power study: 48% of...
Medicare members require a distinct healthcare engagement strategy. At Carenet Health, our approach is rooted in our team’s ability to form nurturing relationships with members. It also leverages our proprietary Intelligent Engagement framework—combining the power of...
As health plans focus more and more on healthcare engagement and coordinating every member touchpoint (whether inbound or outbound) into one holistic member experience, auditing your current engagement efforts becomes key. To improve coordination, you have to assess...
Let’s tackle healthcare’s engagement challenges together.