HEALTHCARE CONSUMER ENGAGEMENT

We put the action in 70,000 consumer interactions every day.

Every experience. Every channel. Any time.

Healthcare engagement success requires equal parts personalization, technology and talent. At Carenet Health, we have the right combination to help you make each consumer and patient experience efficient, memorable and action-driving.

Need to close gaps in care? Increase health risk assessment completion rates? Improve medication adherence? Are you serving a specialty population like Medicaid or Medicare?

We’ll partner with you to deliver exactly what your organization needs—and our Intelligent Engagement™ model leads the way.

Star ratings improvement

Outreach to close gaps in care, improve experience scores and more

Medication adherence

Personalized care follow-up, outreach and education to overcome barriers

HEDIS score improvement

One-on-one interactions that motivate individuals to close gaps in care

Onboarding/ Welcome calls

Loyalty-building services that help you establish strong relationships

Health risk assessment support

Skilled outreach that captures critical data and addresses concerns

Program enrollment initiatives

Engagement for enrollment in programs like wellness, disease management

Member/patient surveys

Multichannel services to gather insights (helpful for HOS/CAHP pre-surveying)

Provider-payer engagement

Cost-effective communications that foster better care and service

ER education and diversion

Comprehensive support to guide individuals to most appropriate care setting

Pharmacy cost-savings

Engagement for medication adherence, mail order programs and generics

Treatment and cost guidance

Network steerage and comparison assistance for health plan members

Complete contact services outsourcing

Highly skilled, full-service clinical and consumer support teams

After-hours, overflow services

Inbound and outbound consumer support as an extension of your teams

24/7 general consumer support

Contact teams to handle eligibility, PCP selection, referrals and more

Engagement optimization

Testing environment to learn, modify and rapidly optimize engagement

Performance benchmarking

See where you stand and find your path to engagement improvement

Selected Resources

Let’s tackle healthcare’s engagement challenges together.

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