The business of healthcare was once simple. For decades, doctors delivered medical services to patients during face-to-face visits. Today, the healthcare ecosystem is much more complex. Healthcare campuses are large. Patients often see multiple providers. Costs are high. Security concerns are substantial. And providers, payers and health service organizations face unique challenges while trying to fulfill patient needs.
To meet these demands, healthcare leaders rely heavily on healthcare data and healthcare analytics. Leveraging this information is critical to providing top-quality care. As a result, there’s a consistent need for new technologies and innovative solutions that can maximize the potential of voluminous healthcare data.
Take a look at the effect these novel advancements. Explore the impact they have on the business of healthcare — the proven processes, solutions and talent that foster a value-based care environment.
Deliver Care from the Cloud
Cloud-based technologies have played a significant role in changing how healthcare facilities deliver world-class outcomes and contain costs. These scalable, flexible solutions support better data management, enhanced collaborative investigations and augmented patient care. Cloud computing enables the quick data transfer needed for electronic medical records, various telemedicine initiatives and remote patient monitoring tools.
Innovative digital tools also enable seamless communication with patients through their channel of choice. Overall, healthcare leaders understand the need to meet patients where they are via the communication methods they prefer. Using digital tools allows providers to deliver healthcare information through text, email or mobile app.
Leverage Artificial Intelligence: Create a Human+Technology Dynamic
Over the past two decades, artificial intelligence (AI) has assumed a leading role in optimizing healthcare by improving efficiencies in patient care and workflow. AI algorithms streamline diagnostic imaging efforts by analyzing CTs, MRIs and X-rays to identify findings that may be undetectable to the naked eye.
Speech recognition software and natural language processing reliably convert the spoken word into written text for more accurate documentation. And AI tools facilitate administrative tasks like billing and scheduling. In addition, the same natural language processing models that enhance documentation can be trained to answer a vast range of patient queries via chatbot in an accurate, conversational way, freeing office staff from this responsibility.
Simultaneously, AI supports cost savings and cost optimization. Together with machine learning, AI can make data-driven suggestions that may pinpoint underutilized resources in a healthcare facility or highlight other operational choices that may save money. Similar data-driven suggestions can create personalized strategies that improve patient outreach.
Carenet leverages AI in two ways to effectively pair human and technological capabilities. Within the Intelligent Engagement™ platform, AI empowers Health Advisors by integrating data from disparate systems into a single informational pane of glass. Consequently, Health Advisors are more efficient and focused on each member, and consumers enjoy a more engaging experience. Additionally, AI empowers Carenet to quickly assess the soft and hard skills of our applicants. That allows us to enhance recruitment efforts and hire staff at scale.
Powering Consumerism: Improve Consumer Choice, Convenience and Control
Everything about healthcare is personal. That means the most successful organizations empower their consumers by putting the patient experience first. Empathy-focused efforts that concentrate on consumer desires, needs and priorities lead to the highest quality care, and they engender consumer loyalty. These high-touch, patient-centered initiatives expand consumer choices and make it easier for patients to access the care they need in a way that works best for them.
To achieve these goals, organizations should invest in building a centralized healthcare record management system. Powered by AI, these initiatives can help create fully formed, holistic care plans that lead to better downstream patient satisfaction and outcomes. For example, organizations could use AI to create a system that detects patients who need preventive screenings. When they’re identified, the system could send automated reminders through the patient’s preferred communication channel, enabling consumers to schedule an appointment with the provider of their choice.
Synchronize Communications with Data-Driven Outcomes
In today’s healthcare environment, informed, data-driven communication is vital. Consequently, having a partner that can leverage the tools that make actionable communication possible is key to success. For example, electronic health records (EHRs) are the main tools hospitals and health systems use for patient-related data collection and communication. In fact, 96% of acute care hospitals and 78% of provider offices use some type of EHR technology. AI algorithms ensure these records are as comprehensive and accurate as possible.
Natural language processing API configurations can simplify the business of healthcare. As scribes that identify and record relevant patient information, they support personalized care. In addition to identifying patients who need screenings or vaccinations, this machine-learning technology also analyzes data for clinical decision support. These healthcare insights lead to better outcomes through more timely diagnoses, targeted treatment guidance and more informed prognoses.
Tailoring new technologies like wearable devices to a patient’s preferences can support greater compliance and adherence to treatment. In addition, these tools preserve the patient’s autonomy and control over their quality of life.
Uphold Healthcare Data Integrity
Securing patient data is critical. Protecting this valuable health information requires a deep understanding of each healthcare organization’s needs, including their complex integrations and data sensitivities. Reaching this goal requires a partner with flexible digital tools that can nimbly pivot with industry changes.
Carenet provides a highly secure, scalable platform that can adapt to client growth. The platform offers physical site and application security as it collects patient data through EHR integrations and APIs. By owning the source code for its solutions, Carenet streamlines annual penetration testing, data segregation and protection protocol implementation.
Carenet Health Intelligent Engagement Platform
The Carenet Health Intelligent Engagement platform is designed to meet these consumer-specific, data-driven goals. It works as an easy-to-optimize healthcare hub that delivers flexible, simple-to-use AI-based solutions that boost efficiency, maximize revenue and reduce risks — all while controlling costs. It’s a model that helps you engage directly with members to elevate their satisfaction and contribute to better outcomes.
Looking to improve member experience? Visit CarenetHealth.com and explore our Intelligent Engagement™ platform.
