​Healthcare consumer engagement is evolving. There are new tools and channels, and there are changing needs for both health plan members and patients—and those who serve them.

What does this mean for the industry in the coming year ahead? We recently sat down with Carenet Health CEO John Erwin and asked that very question. (Hint: The word “brawl” came up.)

Watch the video below to hear his take on what to expect for 2020. To learn more about the state of things to come, download the Carenet 2020 Healthcare Consumer Engagement Forecast or check out our 11 predictions and the facts that support them.