15 Tips to Increase Nurse Advice Line Utilization

15 Tips to Increase Nurse Advice Line Utilization

With today’s unsustainable healthcare costs, it’s important to find ways to reduce unnecessary ER, urgent care and primary care visits. A high-quality and experienced nurse advice line can be an integral part of the solution. Keep in mind, though, that reaping the...
Improving Member Engagement Starts With Your Welcome Strategy

Improving Member Engagement Starts With Your Welcome Strategy

If you’re looking for just one customer-centric action you can take right now to make a difference for your health plan next year, consider focusing on your January welcome strategy. Plan your welcome call to establish contact A successful year starts the year before....
Carenet Shares How to Turn Members Into Raving Fans

Carenet Shares How to Turn Members Into Raving Fans

The more you pay for something, the more you expect from it. This is certainly the case in healthcare as consumers shoulder a larger share of their healthcare costs. With more of their own money on the line—and greater decision-making power and higher service...