RESOURCE CENTER
Special resource collection:
Medicare Advantage CMS Stars Program
At Carenet Health, we help Medicare Advantage plans implement optimized member engagement strategies that support their CMS Stars program ratings.
Below, you’ll find a collection of resources we’ve gathered for at-a-glance browsing and quick downloads to assist in your organization’s Stars engagement knowledge and planning.
These Ideas for Improving Stars Member Experience Scores May Not Be on Your Radar Yet … But They Should Be
Rebuilding the Healthcare Consumer Experience With a Focus on Trust, Satisfaction
HEDIS Engagement: Root Causes of Appointment Refusals and How to Change a No to a Yes
7 Strategies to Help Health Plans Deliver Great Member Service—Even When Staffing Can’t Match Demand
Focus on Health Plan Member Experience Supports Star Ratings Increase and $20M in Additional Revenue
Co-Sourcing Strategy Meets Rising Service Demands, Exceeds Member Satisfaction Trends
How Strong Is Your Healthcare Engagement Contact Strategy?
Health Plan Member Satisfaction: Are You Just an Information Provider or Are You Building Trust?
What’s New in Closing Gaps in Care—and What Still Works
New Medicare Member Engagement Approach Elevates Loyalty and Delivers a $700 Million Gain
MORE RECOMMENDED READING
Healthcare Appointment Scheduling: What to Look for When You Outsource
Advocacy Programs Are In, But How Do You Find the Right-Fit Member Services Partner?
Eight Ways to Optimize Patient Engagement to Address Social Determinants of Health
One-Stop Behavioral Health Crisis Support Delivers 95% ED Diversion
Quick RFP Checklist for Health Plan Member Engagement Programs
7 Key Steps for Successful Health Plan Member Onboarding
Need more ideas? Let’s talk about what’s working for our 30+ MA plan clients today.
