Quality measures and scores from the Healthcare Effectiveness Data and Information Set, or HEDIS, are driving the need for not only a comprehensive roadmap that will close gaps in care, but also for a fine-tuned engagement methodology to help health plans and providers succeed in value-based care over the long term.
When Intelligent Engagement is applied to HEDIS care gaps, patients take action
At Carenet Health, our approach to healthcare engagement is known as Intelligent Engagement, a process rooted in human interaction, reliable data, advanced technology and engagement best practices from inside and outside of healthcare. This approach has been designed to address our clients’ HEDIS needs and help influence health plan members and patients to take the next best steps to improve their health and well-being. Those next steps typically include making (and keeping) an appointment with a provider to close a HEDIS-based care gap.
Case in point: The Carenet Intelligent Engagement approach consistently delivers a 2:1 to 3:1 program ROI, and the average engagement and appointment activation rate is nearly 75%.