This Medicare Advantage case study offers insights into better engagement design and its role in increasing health plan member satisfaction. It’s easy to say you’re dedicated to an exceptional consumer experience but delivering on the promise can often be a struggle,...
Download our case study to discover how one health plan transformed its workforce model to cost-effectively deliver member support during a period of intense growth. A Fortune 500 health plan was focused on creating exceptional consumer experiences. But customer...
Carenet Health pulls back the curtain on what it takes to design a successful contact strategy—so you can see how your tactics compare. Targeted outreach by phone remains a critical part of any healthcare organization’s toolbox. And a robust healthcare engagement...
In today’s marketplace that is intently focused on member satisfaction, health plans—particularly Medicare Advantage plans concerned about Star ratings—may want to ask themselves: “Am I really building trust with my member engagement strategies? Or am I just pushing...
Download our brief to get the latest and greatest insights on how to close gaps in care for the Medicare population. In New + Tried and True: Five Ways to Close More Gaps in Care, we’ve rounded up the best new ideas for helping Medicare plan members take action on...
Smart Medicare Advantage (MA) plans are laser-focused on their CMS Stars patient experience scores for 2021. That emphasis is the result of the increasing weight (4x) placed on measures C21 through C32 (five Part D measures are also affected), among other factors....
Read our engagement case study to learn how one Medicare Advantage plan took member satisfaction to new heights, beating past scores by 13% and achieving a substantial return on investment. In this Carenet Health case study, we highlight four factors that...
Download our infographic for an at-a-glance look at how 24/7 telehealth can be a master key that opens the door to Medicare Advantage Stars improvement. The COVID-19 pandemic has fueled telehealth adoption, including in the Medicare population. In fact, at...
Download our complimentary Stars member engagement toolkit—with step-by-step considerations and road-mapping templates. If improvement in your Centers for Medicare & Medicaid Services (CMS) Star ratings is on your Medicare Advantage plan’s radar, you’re likely...
