At Carenet, we’re moving headstrong into 2019. But it’s always nice to look back at where we’ve been over the past year and review the highlights. Last year (2018), especially, was a year of change and progress.
Take a look at our complete Carenet at a Glance: Year in Review 2018 by downloading this PDF.
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Now Available: 2020 Healthcare Consumer Engagement Forecast
Healthcare engagement is changing—driven by new players, new models, new technology, new channels and new consumer expectations. Read our annual Healthcare Consumer Engagement Forecast to learn what our experts say are the top trends for 2020. See the predictions >...
Healthcare Consumer Engagement: Facility Steering Strategy Achieves $11.5 Million in Annual Savings
Download our case study to learn how a radiology benefits manager used proactive outreach to steer plan members to lower-cost imaging facilities.A leading radiology benefits manager knew that high-quality, lower-priced diagnostic imaging facilities were readily...
CMS Stars Improvement: What to Focus on Next
Download our new Q/A brief for an expert’s take on CMS Stars—what’s changing, what hasn’t—and what health plans should prioritize in their Stars improvement planning.Medicare Advantage and stand-alone Part D plans are smart to keep tabs on changes to the Centers for...
Closing the Care Gap With Engagement and HEDIS Best Practices
Quality measures and scores from the Healthcare Effectiveness Data and Information Set, or HEDIS, are driving the need for not only a comprehensive roadmap that will close gaps in care, but also for a fine-tuned engagement methodology to help health plans and...
How to Slow the Revolving Door of Preventable Readmissions With Three Patient Engagement Strategies
Nearly one in five Medicare patients return to the hospital within 30 days of discharge and many more end up in the ER, according to CMS programs. It’s estimated that readmissions for those patients alone cost $26 billion a year, of which an estimated $17 billion...
CMS Stars Improvement: Changes Health Plans Should Know About for 2020
Do you know the state of the Stars? To improve your CMS Stars program scores, you need a firm grasp of how the program measures are changing (and not changing) from year to year. In our new infographic, we’ve gathered key shifts that Medicare Advantage and Part D...
Lessons from the 2019 Mapping the Stars Engagement Workshop
Carenet Health recently sponsored and hosted a CMS Stars engagement planning workshop for a select number of Stars program leaders from Medicare Advantage plans around the nation. The “Mapping the Stars” workshop was held in San Antonio, where participants gathered to...
Survey Data Reveals Insights Into Patient Satisfaction for Nurse Advice Line Services
When operating at peak performance, a nurse advice line can have a substantial cost and experience impact for health plans and healthcare providers—from decreasing unnecessary ER and urgent care visits to improved utilization of healthcare benefits and resources. It’s...
How Are Healthcare Call Centers Different Than Traditional, Any-Industry Call Centers?
Customer service can make or break a business—and healthcare businesses are no different. From commercial health plans to nonprofit health systems to wellness programs, patients and members expect and deserve on-demand engagement. They want an experience similar to...
Next-Level Nurse Advice Line Delivers Member Satisfaction and 3:1 ROI
Customization can transform a health plan's nurse advice line from a check-the-box kind of hotline service into a personalized, telehealth care delivery solution that truly elevates member experience and reduces costs. Using data for heightened engagement...
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