At Carenet, we’re moving headstrong into 2019. But it’s always nice to look back at where we’ve been over the past year and review the highlights. Last year (2018), especially, was a year of change and progress.
Take a look at our complete Carenet at a Glance: Year in Review 2018 by downloading this PDF.
Or scroll to view it here:
Healthcare Engagement Right Now: Close HEDIS Care Gaps with Telehealth, At-Home Care
Gaps in care are an increasing problem for healthcare organizations. During the pandemic, 40% of U.S. adults delayed or avoided medical care. At any given time, four out of five Medicare patients fail to get an annual wellness visit, and only 8% of adults over 35...
Carenet Health Once Again Earns URAC Health Call Center Accreditation
The designation demonstrates the highest level of commitment to quality healthcare SAN ANTONIO, TEXAS, May 6, 2022 — Carenet Health is proud to announce that it has once again earned the prestigious URAC Health Call Center accreditation. URAC is the independent leader...
Wendi Summers Joins Carenet Health as EVP of Service Delivery
SAN ANTONIO, TEXAS, May 2, 2022 — Carenet Health, one of the nation’s leading healthcare engagement partners, is welcoming Wendi Summers to its executive leadership team as executive vice president of service delivery. Summers will focus on service delivery and...
Healthcare Customer Service: Are You Focusing on the Wrong Journey?
Healthcare organizations—payers, providers and anyone who serves today’s healthcare consumers—are smartly beginning to focus more attention, time and resources on understanding and mapping the healthcare consumer journey. It’s something other industries have been...
The Digital Health Issue No One Is Talking About
Consumers’ digital transformation has accelerated rapidly in the past several years. The average share of digital customer interactions has almost tripled, from just 20% to almost 60%. Whether ordering groceries online, using Zoom to connect with coworkers or paying...
Close Gaps in Care: Health Plan HEDIS Best Practices Guide
In one of our most popular ebooks—freshly updated!—we provide 11 essential best practices, ideas for inspiration and several additional key insights to help your health plan take member HEDIS® engagement to the next level. Member outcomes and quality measures,...
Regional Lab Goes National With Volume Growth, Process Efficiencies and 66:1 ROI
Return-on-investment (ROI) success stories are commonplace these days for good reason: They prove strategies work, and that’s particularly important in healthcare right now. But ROI stories of 66:1? Uncommon. That’s why we love this story of remarkable achievement by...
Carenet Health Leaders: Consumer Trust, Experience Are Key to Progress
The world of healthcare consumer engagement and experience—from health equity and virtual care needs to the most fundamental actions of customer service— is gaining ground and beginning to undergo significant change. At Carenet Health, we believe the next several...
Build or Buy: Should You Insource Your Healthcare Customer Support Center or Select a Partner?
Part 1: Accreditations and Certifications If you’re looking to improve the patient/member service experience at your health plan or health system, an improved centralized support center is a foundational starting point. But as the industry deals with labor challenges,...
Carenet Health Nurse Triage Guidelines Now Include Evidence-Based Telehealth Hand-Off Recommendations
Carenet Health Nurse Triage and Advice Line solutions leverage the best-in-class Schmitt-Thompson® Clinical Content to guide the care recommendations of our registered nurses (RNs). The world’s leading healthcare organizations rely on Schmitt-Thompson Clinical Content...
