At Carenet, we’re moving headstrong into 2019. But it’s always nice to look back at where we’ve been over the past year and review the highlights. Last year (2018), especially, was a year of change and progress.
Take a look at our complete Carenet at a Glance: Year in Review 2018 by downloading this PDF.
Or scroll to view it here:
HEDIS Engagement: Root Causes of Appointment Refusals and How to Change a No to a Yes
Carenet Health HEDIS engagement teams have been helping health plans and providers connect with patients about closing their gaps in care for more than 15 years. We’re written best-practice guides about the topic, and covered the “how” and “why” of HEDIS (and CMS...
7 Strategies to Help Health Plans Deliver Great Member Service—Even When Staffing Can’t Match Demand
You may have seen the signs at restaurants and retail stores lately, asking for patience when it comes to service levels. But health plans can’t simply hang a sign on a door and hope for the best. Members can’t (and shouldn’t) put medical needs on hold, and they’re...
Carenet Health Offers Guides for Health Plan Member Outreach, Telehealth RFPs
Health plans, health systems and other healthcare organizations often use Requests for Proposals (RFPs) as a process to find right-fit and right-cost vendors for their outreach initiatives, telehealth solutions and other engagement-related needs. (Think Stars and...
Revisiting the Role of Nurses in Telehealth: Three Ways They Can Make an Immediate Impact
Telehealth—and telehealth nurses—aren’t new. Nurses have been guiding and caring for patients via nurse advice lines and nurse-provided phone triage for years. But as telehealth utilization in all its current forms has grown exponentially (and now stabilized), it’s...
Stars Improvement for Medicare Advantage Plans: New Resource Hub Launched
Stars improvement for Medicare Advantage plans is a hot topic in the healthcare payer world right now. That’s why Carenet Health recently launched a special resource collection dedicated to providing insights and ideas for Medicare Advantage plans focused on improving...
Focus on Health Plan Member Experience Supports Star Ratings Increase and $20M in Additional Revenue
This Medicare Advantage case study offers insights into better engagement design and its role in increasing health plan member satisfaction. It’s easy to say you’re dedicated to an exceptional consumer experience but delivering on the promise can often be a struggle,...
Achieving Healthcare Engagement Success with Specialty Populations
Serving distinct populations demands a distinct approach that addresses cultural values and differences. For insights and inspiration, flip through our new collection of engagement success stories. This quick-read Carenet Health compilation highlights key factors to...
Even in a Digital World, Human-to-Human Phone Engagement Remains Critical in Healthcare
The health plan member experience is high stakes in healthcare right now—whether it’s heightened Medicare Advantage Star rating measures, ACA marketplace competition or the need to keep employers and their employees satisfied. That’s why smart payers are taking time...
Co-Sourcing Strategy Meets Rising Service Demands, Exceeds Member Satisfaction Trends
Download our case study to discover how one health plan transformed its workforce model to cost-effectively deliver member support during a period of intense growth. A Fortune 500 health plan was focused on creating exceptional consumer experiences. But customer...
How Strong Is Your Healthcare Engagement Contact Strategy?
Carenet Health pulls back the curtain on what it takes to design a successful contact strategy—so you can see how your tactics compare. Targeted outreach by phone remains a critical part of any healthcare organization’s toolbox. And a robust healthcare engagement...
