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Reduce No-Shows with Automated Patient Reminders

Carenet Communication & Reminders reduced the no-show rate at Boston Children’s Hospital, from 20% to 8%, while improving engagement with multi-language support.

Drive patient action and adherence

With Carenet Health Communication & Reminders, you can communicate efficiently and effectively with automated text messages, emails, professional recorded voice calls, and live agent messages for patient appointment reminders, billing reminders, preparation instructions, broadcast messages, and more.

tailored patient communication

Personalize and optimize patient engagement with custom automated communications that reduce no-show and cancellation rates with strategically timed text messages, email reminders, and voice call reminders.

multilingual support

Communicate with patients in their preferred language to drive patient satisfaction and adherence to treatment plans, including appointment reminders, attendance, diagnostic order fulfillment, medications, and more.

appointment intinerary

Prevent message overload by bundling multiple, upcoming patient reminders into a single communication.

interactive texting

Keep patients and providers connected throughout the care journey with interactive texting through text replies (‘C’ to confirm, ‘R’ to reschedule, etc.), outbound IVR, and short code replies.

broadcast message

Communicate important information such as weather-related delays, doctor unavailability, wellness initiatives, and discounts to large audiences quickly and efficiently.

call center agent

Make it easy for patients to take action by using pre-recorded messages that prompt recipients to press 1 for an agent and transfer the patient back to your health system’s call center or ours.

Patient Communication Use Cases

Appointment Reminders

Remind, confirm, and reschedule patient appointments.

Appointment Preparation & Instructions

Efficiently communicate appointment preparation (e.g. fast for 8 hours) and other instructions such as telehealth education and troubleshooting, onsite maps and services, and product recalls.

No-Show Notifications

When a patient is a no-show for an appointment, send a message with a link or phone number to reschedule.

Mass Notifications

Send notifications and reminders to patients regarding office closures, bad weather, open enrollment, etc.

Personalized Notifications

Notify patients of upcoming appointment bookings, glasses and contact lens pick-ups, prescription pick-ups, office relocation information, changes to hours of operation, policy changes, COVID-19 updates, and more.

Order/Referral Adherence

Remind patients to complete orders for diagnostic services (e.g., mammogram, colonoscopy, imaging) and to schedule appointments with specialists.

heart health
Population Health Management

Send preventative health messages for needed physicals, follow-up appointments, tests, and measure patients’ physical and mental states.

online review

Promote events and offerings such as COVID-19 testing, flu/shingles/immunization vaccinations, specialty campaigns (e.g. mammography), offers and discounts, open house events, fundraising events, classes, and other events.


Send out surgery updates for family members, waitlist information, and MyChart updates/messages.

The Most Comprehensive Patient Engagement Software Platform in the Industry

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Modernize Patient Engagement