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Referral Management. Close the Referral Loop and Free Up Staff

Referrals can be a stressful transition for patients, especially those with issues that hinder access to care. While non-adherence to referrals is a major contributor to poor health outcomes, managing referrals can be a time-consuming task for your front office staff. Carenet’s medical referral management software can help you bring more referred patients through your front door and effectively and efficiently transition them to the next step in their care.

Make patient referral transitions seamless

Whether the referral is primary care provider to specialist, specialist to specialist, or provider to diagnostic service, our Referral Management solution helps you optimize the use of staff resources while closing the referral loop.

doctor checking ipad

Powerful Engagement Solutions for Providers

Live voice agent

Deliver a friendly, professional patient experience with our experts who support your brand and improve referral adherence.

  • Improve health outcomes and patient satisfaction by closing the referral loop, reducing referral leakage, and ensuring continuity of care
  • Engage patients in managing their health to retain more patients and revenue in your health system
  • Efficiently transition patients to the next step in their care while freeing up your staff

live voice agent

Engage patients in their preferred language for improved patient satisfaction and referral adherence. Multilingual experts answer your toll-free number 24 hours a day, 7 days a week, 365 days a year to help patients complete referrals and adhere to their care plans to improve health outcomes.

automated reminders

Free up your front office by sending out automated referral reminders with links to self-schedule or call for an appointment. Integration with our patient Communication & Reminders solution sends automatic reminders to patients to complete orders for diagnostics and referrals to specialists.

inbound call handling

Let our experts handle your inbound referral management calls via our owned and managed 800 numbers.

  • Free up your front office staff and reduce operational costs for referral follow-ups
  • Rely on our friendly, professional patient experience experts who support your brand and deliver a consistent patient experience

man talking on mobile phone

Use proactive outbound calling, integrated with referral management queues in your EHR, to coordinate care for patients, retain them within your health system, and improve their adherence to referrals.

doctor using laptop

Keep patients and providers connected throughout the care journey with HIPAA-compliant data capture and communications.

Making connections to close the patient referral loop

“We wanted to improve connection points with neighboring clinics and PCPs. We have met this goal with Carenet Referral Management while bringing significant additional revenue to our hospital.”

— Ken Keller, CEO, Bakersfield Memorial Hospital

The Most Comprehensive Patient Engagement Software Platform in the Industry

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Carenet Health is acquiring Health Dialog

uniquely positioning us to transform the business of healthcare by leveraging our expanded insight-driven, personalized consumer engagement and activation platform.