From HEDIS® or Stars outreach initiatives, to a change in your telehealth strategies, to needing higher-quality after-hours patient services support, preparing to outsource any type of consumer interaction can be complicated. After all, the partner you choose has to not only meet your basic solution requirements but also be able to uphold your organization’s brand promise and seamlessly represent you in each member or patient engagement touchpoint.
If you’re considering working with an external partner for healthcare consumer engagement or clinical support needs, you’ll likely be drafting a Request for Proposal (RFP) or Request for Information (RFI) document for vendors and solution providers to complete.
In the special resource collection below, we’ve gathered several of our guides and other resources to help you define your goals and specific needs, and ask the right questions that will lead you to the best-fit list of final contenders.
If you have questions not answered in our guides, please don’t hesitate to reach out.
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