At Carenet Health, we offer advocacy, navigation and concierge services to health plans that want to help guide members through their plan engagement and overall healthcare experience. Health plans typically offer these services to members to help with care...
Health plans know that member experience is even more important in times of intense market competition. But how can an organization that’s already doing a good job with member services measurably improve these interactions—and increase customer loyalty when it’s...
Customer-centricity is infiltrating healthcare and it’s fundamentally changing the game for all players, from payers and providers to plan sponsors and policymakers. The sweeping shift toward consumer-driven, value-oriented healthcare, combined with escalating costs,...
