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New Medicare Member Engagement Approach Elevates Loyalty and Delivers a $700 Million Gain

New Medicare Member Engagement Approach Elevates Loyalty and Delivers a $700 Million Gain

Advocacy and Navigation, Blog Posts, Case Studies, CMS Stars

Read our engagement case study to learn how one Medicare Advantage plan took member satisfaction to new heights, beating past scores by 13% and achieving a substantial return on investment.   In this Carenet Health case study, we highlight four factors that...
Advocacy Partner Comparison Guide: What to Ask Before Choosing a Vendor

Advocacy Partner Comparison Guide: What to Ask Before Choosing a Vendor

Advocacy and Navigation, Blog Posts, Ebooks, RFP Guides

Our latest guide (and worksheet) can help health plans like yours prepare to outsource member advocacy services. Download it below.   Consumer health advocacy programs—also known as healthcare navigation assistance and concierge-level member support—are gaining...
Using Member Advocacy to Plug Costly Leakage in Medicare Advantage Networks

Using Member Advocacy to Plug Costly Leakage in Medicare Advantage Networks

Advocacy and Navigation, Blog Posts, Medicare

In a market where quality measures and patient satisfaction are critical, many Medicare Advantage plans form highly refined networks. After all, a smaller network of providers is both easier to manage and easier to influence to improve the overall member care...
A Turning Point in the Complex Intersection of Consumer Needs, Changing Care Access and Advocacy

A Turning Point in the Complex Intersection of Consumer Needs, Changing Care Access and Advocacy

Advocacy and Navigation, Blog, Blog Posts, Health plans, Trend Briefs

Download our trend brief today to explore the connection between consumerism, telehealth and the quick-rising need for health advocacy in the age of COVID-19.   Healthcare organizations—especially health plans—were already feeling pressure to improve customer...

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