As health plans focus more and more on healthcare engagement and coordinating every member touchpoint (whether inbound or outbound) into one holistic member experience, auditing your current engagement efforts becomes key. To improve coordination, you have to assess...
As the focus on health plan member experience intensifies, so does the understanding that the whole of member experience is made up of both inbound and outbound engagement touchpoints spread across different departments and teams in a plan’s organization. Beyond...
An HMO partnered with Carenet Health to elevate engagement, close care gaps and increase health screening compliance among its Medicaid and Children’s Health Insurance Program (CHIP) members. By successfully contacting 40% (over 25,000 members) of the targeted...
